Darion Banks
Kennesaw,GA
Summary
Dedicated and customer-focused professional with experience in customer service, team leadership, and daily operations management. Proven ability to communicate effectively, resolve customer concerns, manage multiple priorities, and maintain a positive experience in fast-paced environments.
Overview
8
8
years of professional experience
Work History
FedEx Driver
AJ Powell
Kennesaw, GA
11.2023 - Current
- Safely operate a delivery vehicle while following all company and traffic safety regulations.
- Pick up, load, transport, and deliver packages to residential and commercial customers.
- Plan and follow assigned delivery routes to ensure packages are delivered accurately and on time.
- Use handheld scanners and delivery technology to record pickups, deliveries, and package information.
- Provide professional and courteous customer service during deliveries and resolve basic customer concerns.
- Verify addresses and package information to ensure accurate deliveries.
- Safely load and unload packages while preventing damage to merchandise.
- Maintain accurate delivery records and obtain signatures when required.
- Inspect and maintain the delivery vehicle and report mechanical or safety issues.
- Follow company procedures for handling damaged, missing, or undeliverable packages.
- Work efficiently in a fast-paced environment while meeting daily delivery goals.
- Maintain a clean, organized, and professional appearance and vehicle.
- Work independently while communicating effectively with dispatchers, supervisors, and customers.
- Perform frequent lifting, carrying, pushing, and pulling of packages throughout the workday.
Shift Leader/Assistant Manager
Zaxbys
Kennesaw, GA
05.2018 - 2023
- Manage daily operations in a fast-paced, high-volume environment while maintaining strong customer service standards.
- Lead and coordinate employees to ensure tasks are completed accurately and efficiently.
- Manage multiple priorities while meeting daily deadlines and business goals.
- Resolve customer concerns professionally and effectively.
- Maintain accurate cash handling, inventory, and operational records.
- Train employees on safety procedures, company standards, and customer service.
- Demonstrate reliability, strong communication, and the ability to work under pressure.
Education
High School Diploma -
Marietta High School
Marietta, GA05.2017
Skills
- Customer Service
- Written & Verbal Communication
- Problem Solving
- Conflict Resolution
- Time Management
- Attention to Detail
- Computer & Technology Skills
- Microsoft Office / Google Workspace
- Order Processing
- Troubleshooting
- Teamwork & Collaboration
- Adaptability
Timeline
FedEx Driver
AJ Powell
11.2023 - Current
Shift Leader/Assistant Manager
Zaxbys
05.2018 - 2023
High School Diploma -
Marietta High School