Darion Daniels
Torrance,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing solutions to build loyalty. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Ambitious Campus Safety Officer bringing extensive experience of established policies and procedures regarding security, safety, law enforcement and traffic services. Adhered to safety and health procedures for injury and illness prevention of self and others. Remained calm, patient and composed while exercising tact in dealing with challenging interpersonal situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
USC Ambassador
Allied Universal Security Services
Los Angeles, CA
08.2024 - 12.2024
- Exhibited high energy and professionalism when dealing with student's,staff visitors
- Represented the Ambassador in a professional manner at all times.
- Provided safety and security services to students, faculty, and staff on campus.
- Investigated suspicious activities or incidents reported by members of the university community.
- Responded to emergency situations in a timely manner.
- Communicated effectively with supervisors regarding daily shift assignments and tasks completed while on duty.
- Assisted with crowd control during large sporting events or other special occasions held on campus.
- Patrolled assigned areas of campus property to detect any criminal activity or disturbances.
- Dispatched radio messages to other officers and agents of campus.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
Courtesy Clerk/Cashier
Albertsons
Los Angeles, CA
04.2020 - 07.2022
- Greeted customers and provided information about parking fees, regulations and services.
- Directed traffic flow within the lot as needed to maintain safety and orderliness.
- Assisted other staff members with various duties as requested by management.
- Resolved customer complaints in a professional manner while following established guidelines.
- Reported any suspicious activity observed in the lot immediately to management.
- Prevented unauthorized access into restricted areas of the facility.
- Assisted customers with finding available spaces in the lot.
- Patrolled the lot regularly on foot or by vehicle to identify potential security issues or violations of policy.
- Provided assistance to disabled drivers by escorting them to their vehicle when requested.
- Verified that prices on shelf tags matched those listed on computer system.
- Operated a cash register to process payments from customers.
- Provided excellent customer service by answering questions and addressing concerns.
- Checked expiration dates on products regularly and removed outdated items from shelves.
- Greeted customers and provided assistance in locating items.
- Processed returns and exchanges according to company policy.
- Carried out special orders requested by customers promptly and efficiently.
- Provided excellent customer service by being friendly and courteous at all times.
- Performed price checks for customers upon request.
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Escorted customers to desired merchandise location.
- Answered questions about current, seasonal and special sales.
- Took unwanted items from checkout to proper location.
- Supervised return of exchanged or unwanted items to correct shelf locations and organized display arrangements.
Delivery Driver Helper
UPS
Gardena, CA
12.2019 - 01.2020
- Provided excellent customer service by greeting customers and answering their questions about products and services offered.
- Delivered goods to customers' homes or businesses according to delivery instructions.
- Utilized hand truck or dolly as needed for heavy package delivery.
- Maintained cleanliness of assigned vehicles throughout the day.
- Loaded and unloaded cargo from trucks, vans and automobiles.
- Stacked packages securely inside delivery vehicles for safe transport.
- Lifted boxes and products with correct safety gear and techniques.
- Documented delivery information, updating after each stop.
- Used hand truck to deliver heavy or multiple packages to business and residential locations.
- Planned most efficient route to destinations to speed up deliveries.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
Education
Diploma - College Prep
WEST Torrance High School
Torrance, CA06-2016
Skills
- Customer Feedback
- Customer Care
- De-Escalation Techniques
- Professional Demeanor
- Teamwork and Collaboration
- Multitasking
- Conflict Mediation
- Calm and Professional Under Pressure
- Problem-Solving
Affiliations
I played football my from the age of 7-19 so I took the knowledge and wisdom that I have received from coach's to apply it to my everyday life.
LANGUAGES
English
Limited
Certification
-Security guard card
Timeline
USC Ambassador
Allied Universal Security Services
08.2024 - 12.2024
Courtesy Clerk/Cashier
Albertsons
04.2020 - 07.2022
Delivery Driver Helper
UPS
12.2019 - 01.2020
Diploma - College Prep
WEST Torrance High School