DARION DAVIS-HALL
San Antonio,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Front of house host
Zojah burger
San Antonio, Texas
01.2026 - 06.2026
- Greeted and welcomed guests upon arrival to create a positive first impression.
- Assisted servers with menu explanations and special requests from guests.
- Maintained cleanliness of the host station and dining area for guest comfort.
- Collaborated with kitchen staff to ensure timely food service during busy hours.
- Handled guest inquiries and resolved concerns efficiently and courteously.
- Trained new host staff on procedures and customer service best practices.
Customer Service Representative
Conduent
San Antonio, Texas
08.2025 - 10.2025
- Resolved customer issues and explained policies and procedures clearly.
- Assisted customers in resolving account-related questions and concerns to enhance satisfaction.
- Collaborated with customers and coworkers to effectively resolve issues and provide tailored solutions.
- Delivered respectful and professional service to families, fostering a positive experience.
- Maintained accurate records and completed tasks efficiently.
- Handled confidential information with care and accuracy.
Lead Ride operator
Six Flags Fiesta Texas
San Antonio, Texas
05.2021 - 11.2024
- Led ride operators and helped keep daily operations running smoothly.
- Monitored team adherence to safety rules and procedures to ensure compliance.
- Addressed guest concerns and provided solutions to enhance their experience.
- Communicated with supervisors and team members during busy shifts.
- Assisted guests and resolved concerns professionally.
- Maintained safe, clean, and positive environment for guests and employees.
Warehouse Worker - Package Handler
United Parcel Service
Shephardsville, KY
09.2020 - 03.2021
- Received, stored, and distributed materials, tools, equipment, and supplies throughout warehouse to support manufacturing and production activities.
- Received, stored, and distributed materials, tools, equipment, and supplies throughout the warehouse to sustain manufacturing and production activities.
- Managed inventory levels, communicated low stock to management, and recorded counts in company computer systems.
- Generated reports on defective materials, questionable conditions, and quality benchmarks to ensure compliance and operational standards.
Youth Basketball Coach
Vine Grove Recreational Center
Vine Grove, KY
06.2020 - 08.2020
- Manages drills and training sessions with the team.
- Developed plays and innovative strategies; tested through scrimmages to select those integrated into the coach's playbook.
- Evaluated individual players' performance and behavioral profile with assistant coaches.
- Collaborated with skill-specific coaches to address fundamental flaws in player understanding of the game and position.
- Assisted players in navigating personal challenges to enhance their focus and performance on the court. to players on matters related to family, relationships and other matters outside basketball.
Warehouse Team Member
Amazon
Shephardsville, KY
03.2020 - 08.2020
- Managed inventory counts and prepared purchase orders to ensure adequate supply of materials and minimize shortages.
- Reconciled purchase orders with received goods to verify accuracy and reported defective products to suppliers for resolution.
- Moved received packages from conveyor belts for processing and shipment, installing protective devices to safeguard items during transport.
- Created and maintained a safe working environment by maintaining work area and upholding safety regulations.
Host
Applebee's
Radcliff, Kentucky
01.2020 - 04.2020
- Greeted and seated guests promptly in a busy dining environment.
- Managed reservations and waitlists efficiently using restaurant management software.
- Coordinated with servers to ensure smooth guest experience during peak hours.
- Assisted in training new hosts on procedures and customer service standards.
- Monitored dining area for cleanliness and organized table settings as needed.
- Greeted guests and gathered information to seat groups or place on waitlist.
Sales Associate
Hibbets Sports
Radcliff, KY
01.2020 - 03.2020
- Greeted customers as they arrive at the store, and inquired into their shoe buying requirements.
- Greeted customers upon store arrival and assessed shoe buying needs.
- Manned cash registers, and processed shoe purchases made through cash or card.
- Handled returns effectively, striving to convert them into exchanges.
- Oversaw inventory and stock levels and communicated stock situations to supervisors.
Team Member
Whataburger
San Antonio, Texas
12.2024 - 04.2025
- Provided exceptional customer service in fast-paced restaurant environment.
- Maintained cleanliness and organization of dining and kitchen areas.
- Collaborated with team members to ensure smooth food preparation processes.
- Handled cash register transactions accurately and efficiently during shifts.
Education
Bachelor of Kinesiology -
Pikeville University
Pikeville, KY 08.2019 - 12.2019
High School Diploma -
John Hardin High School
Elizabethtown, KY 02.2016 - 01.2019
Skills
- Customer service mindset
- Active listening
- Verbal and written communication
- Time management ability
- Analytical skills
- Coaching expertise
- Team Building
- Leadership
- Energetic and organized
- Quick learner
- Critical thinker
- Training
Timeline
Front of house host
Zojah burger
01.2026 - 06.2026
Customer Service Representative
Conduent
08.2025 - 10.2025
Team Member
Whataburger
12.2024 - 04.2025
Lead Ride operator
Six Flags Fiesta Texas
05.2021 - 11.2024
Warehouse Worker - Package Handler
United Parcel Service
09.2020 - 03.2021
Youth Basketball Coach
Vine Grove Recreational Center
06.2020 - 08.2020
Warehouse Team Member
Amazon
03.2020 - 08.2020
Host
Applebee's
01.2020 - 04.2020
Sales Associate
Hibbets Sports
01.2020 - 03.2020
Bachelor of Kinesiology -
Pikeville University
08.2019 - 12.2019
High School Diploma -
John Hardin High School
02.2016 - 01.2019