Darion Fuller
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Stage Hand
Rhino Staging
02.2022 - 03.2023
- Load and unload props and materials from trucks.
- Assemble and disassemble parts.
- Set up lighting, props, and microphones.
- Move and rearrange furniture.
- Unload and set up road cases.
- Perform spotlight operation during shows.
- Construct and paint set pieces.
- Set up risers and musical equipment.
- Ensure props are affixed properly.
- Assist with video, sound, and light production.
- Disassemble and store sets.
- Ensure props are present at beginning of scene and taken away at end.
- Set up flats.
Customer Service Representative
LA CARE
01.2021 - 03.2022
- Maintain customer accounts and record account information.
- Oversee customer financial accounts and process customer adjustments.
- Make product recommendations or services to customers based on their needs and preferences.
- Oversee a team of customer service representatives and ensure they meet monthly quotas.
- Follow communication guidelines, policies and procedures.
- Upgrade and cancel customer accounts by customer request.
- Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.
- Reach out to customers via email and telephone to verify account information.
- Ensure customers are satisfied with their purchases or service.
- Assist customers in placing orders, fulfilling refunds and handling exchanges.
- Oversee product recalls.
- Use sales computer technology to maintain customer records and orders.
- Cold call potential customers.
- Inform existing customers of promotions and deals.
Warehouse Associate
Wholesome Goods Through Integrity Staffing Solutions
11.2020 - 01.2021
- My duties were to find certain items in their designated locations and place them on a conveyour belt to be packed
- I also packed items in various size boxes and labeled them correctly with shipping labels.
Cashier/Walmart
CSR
03.2019 - 01.2020
- Ensure prompt transactions are being made to increase store efficiency.
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Prep Cook/Dishwasher
Sequoia
05.2018 - 07.2019
- I worked for a telephone customer service company, assisted customers with a warm and professional attitude, interacted with customers through live chat, kept records of customer complaint, managed customer accounts
Shift Leader
Taco Bell
02.2017 - 04.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
High School Diploma -
T.F North High School
Chicago, IL05.2015
Skills
- EHR Systems
- Microsoft Office
- Customer Service
- Sales
- Live Chat
- Communication skills
- Customer Support
- Tying
- Data Entry
- Ability to handle pressure and deadlines
- Capable of working as part of a team
- Flexible, with the ability to react quickly
- Good with organizing my own work and the work of others
Timeline
Stage Hand
Rhino Staging
02.2022 - 03.2023
Customer Service Representative
LA CARE
01.2021 - 03.2022
Warehouse Associate
Wholesome Goods Through Integrity Staffing Solutions
11.2020 - 01.2021
Cashier/Walmart
CSR
03.2019 - 01.2020
Prep Cook/Dishwasher
Sequoia
05.2018 - 07.2019
Shift Leader
Taco Bell
02.2017 - 04.2018
High School Diploma -
T.F North High School
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