Darion Gabrieal
Columbia,MS
Summary
Experienced with optimizing routes and managing delivery schedules. Utilizes strong leadership to ensure team efficiency and high service standards. Track record of implementing effective problem-solving strategies to improve operational performance.
Overview
13
13
years of professional experience
Work History
Route Supervisor
Waste Pro
09.2023 - Current
- Oversaw fleet maintenance schedules to minimize downtime due to mechanical issues while ensuring adherence to budget constraints.
- Developed strong relationships with clients, leading to increased business opportunities and referrals.
- Conducted regular performance evaluations for drivers to identify areas for improvement and provide constructive feedback.
- Evaluated existing processes regularly for potential improvements or enhancements that would increase operational effectiveness across all aspects of route supervision.
- Assisted in employee hiring, training, and retention efforts, contributing to a stable workforce with low turnover rates.
- Streamlined communication between drivers, dispatchers, and customers using advanced technology solutions that improved overall route management efficiency.
- Enhanced route efficiency by optimizing scheduling and adjusting dispatching procedures.
- Established clear expectations about punctuality and professionalism within the team, leading to an increase in on-time deliveries without compromising quality standards.
- Analyzed delivery performance metrics to identify trends, areas of improvement, and opportunities for growth within the organization.
Logistics Coordinator/Sale Rep
Eagle Transportation LLC
Hattiesburg, Mississippi
06.2018 - 08.2023
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Tracked vehicles using GPS technology and provided real-time status updates as need.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
Account Service Representative 3
C Spire
07.2017 - 06.2018
- Researched customer accounts and identified errors in billing information.
- Provided detailed explanations of products, services, and account options to customers.
- Monitored customer accounts for any discrepancies and took appropriate action as needed.
- Processed customer requests for new services or changes to existing accounts.
- Investigated any complaints from customers regarding service issues or billing disputes.
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Researched options and recommended services to address clients' needs.
- Balanced up to 25 accounts simultaneously, maintaining regular contact and professional relationships with each.
Branch Manager
Mariner Finance
McComb, Mississippi
07.2016 - 06.2017
- Managed staff scheduling, hiring and training processes.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Branch Manager
Tower Loan
Springfiled , IL
03.2012 - 06.2016
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Education
Business Administration and Management
University of West Alabama
Livingston, ALAssociate of Arts - Business Administration
Pearl River Community College
Poplarville, MS12.2009
High School Diploma -
Sumrall High School
Sumrall, MS05.2007
Skills
- Database Management
- Work Order Management
- Driver Communication
- Schedule Management
- Customer Relations
- Data Entry
- Critical Thinker
- Customer Relationship Management
- Customer Needs Assessment
- Proposal Development
- Client Service
- Sales Forecasting
- Customer Service
- Territory Sales
- Sales Closing
- Coaching and Mentoring
- Relationship Building
- Performance Reviews
- Banking Products and Services
- Account Review
- Branch Operations Management
- Interviewing and Hiring
- GPS navigation
- Incident reporting
Education and Training
other,other,other
Timeline
Route Supervisor
Waste Pro
09.2023 - Current
Logistics Coordinator/Sale Rep
Eagle Transportation LLC
06.2018 - 08.2023
Account Service Representative 3
C Spire
07.2017 - 06.2018
Branch Manager
Mariner Finance
07.2016 - 06.2017
Branch Manager
Tower Loan
03.2012 - 06.2016
Associate of Arts - Business Administration
Pearl River Community College
High School Diploma -
Sumrall High School
Business Administration and Management
University of West Alabama
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