Darion Harvey
Middletown,OH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Remote)
Prime Therapeutics
10.2023 - Current
- Prime develops and delivers data analytics and drug management solutions that reduce the total cost of care.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Developed customer service policies and procedures to meet and exceed industry service standards
- Responded to customer requests for products, services, and company information
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
- Managed timely and effective replacement of damaged or missing products
Emergency Medical Dispatcher
VRI
07.2018 - 04.2023
- Emergency response systems, vitals monitoring, and medication management VRI provide remote patient monitoring to save lives and preserve independence for people in need and caregivers who support them.
- Received public emergency and non-emergency calls and supervised response prioritization to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments
CNA - Certified Nursing Assistant
Bickford Senior Living
11.2017 - 09.2018
- Caregiver Assistant supports resident care.
- Ensuring Resident's daily needs are met in a compassionate way that maintains their dignity, allowing them to live their life to the fullest
- Supported needs of 10+ residents under long-term care
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
- Utilized therapeutic communication, empathy, and active listening skills to encourage and develop positive relationships with patients
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Helped patients with self-feeding and assisted feeding based on individual needs
Sales Associate
Kohl's
03.2015 - 08.2016
- Working on a sales floor, answering questions about service and merchandise, ensuring customers
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Prepared merchandise for a sales floor by pricing or tagging
- Managed returns, exchanges, and refunds by store policy
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations
Sales Associate
Payless ShoeSource
04.2013 - 08.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Managed returns, exchanges, and refunds under store policy
- Prepared merchandise for the sales floor by pricing or tagging
- Managed returns, discussions, and restitution by store policy
- Answered customer questions about sizing, accessories, and merchandise care
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations
- Provided positive first impressions to welcome existing, new, and potential customers
- Engaged with customers to build rapport and loyalty
- Solved customer challenges by offering relevant products and services
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers
- Assessed customer needs and utilized suggestive selling techniques to drive sales
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Generated new sales leads to achieve and exceed monthly sales goals
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases
- Greeted customers and assisted with setting inventory, finding accessories, and completing purchases
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Informed customers of promotions to increase sales productivity and volume
- Contributed to team objectives in a fast-paced environment
- Built relationships with customers and a community to promote long-term business growth
- Contributed to team objectives in a fast-paced environment
- Built relationships with customers and the community to promote long-term business growth
Education
No Degree - Social Work
Indiana Wesleyan University
Marion, IN12.2025
No Degree - Social Work
Sinclair Community College
Dayton, OH05.2023
High School Diploma -
Middletown High School
Middletown, OH05.2012
Skills
- Typing
- Customer service
- Sales
- Retail sales
- Windows
- Data Entry
- Microsoft Excel
- Call Center Operations
- Customer Service
- Key Holder Experience
- Microsoft Outlook
- Sales Closing
Certification
Family advocate, 05/01/23, Present, Received my certificate through Sinclair community college. A short-term certificate competency based, task-specific training for Head Start Family Specialists, Family Service Specialists and Family Workers whose job it is to provide the support services which are needed by families to enhance the quality of their family life.
Assessments
- Customer service fit, 05/01/23, Proficient, Measures the traits that are important for success for customer service roles
- Work style: Reliability, 05/01/23, Proficient, Tendency to be reliable, dependable, and act with integrity at work
Timeline
Customer Service Representative (Remote)
Prime Therapeutics
10.2023 - Current
Emergency Medical Dispatcher
VRI
07.2018 - 04.2023
CNA - Certified Nursing Assistant
Bickford Senior Living
11.2017 - 09.2018
Sales Associate
Kohl's
03.2015 - 08.2016
Sales Associate
Payless ShoeSource
04.2013 - 08.2015
No Degree - Social Work
Indiana Wesleyan University
No Degree - Social Work
Sinclair Community College
High School Diploma -
Middletown High School