Darion Massey
Rancho Cucamonga,CA
Summary
Dynamic leader with a proven track record at Tumi, enhancing customer satisfaction and team performance through effective organization and interpersonal relationships. Excelled in mentoring, with a significant increase in youth group participation at Abundant Living Christian Church. Skilled in budgeting and fostering inclusivity, I drive results and meaningful engagement.
Overview
2025
2025
years of professional experience
Work History
Church Youth Leader
Abundant Living Christian Church
- Mentored young individuals on personal and spiritual growth, resulting in an increase in overall youth group participation.
- Engaged youth by following, implementing, and assisting in creating lesson plans.
- Provided counseling to students with spiritual and personal issues and maintained relationships with students.
- Developed strong connections with youth members by organizing engaging and interactive group activities.
- Organized group activities and outings for youth and led weekly Bible study meetings.
Store Manager
Tumi
Ontario, CA
03.2023 - 03.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Brand Ambassador
Tapestry
Ontario, CA
04.2016 - 02.2023
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
- Drove customer engagement by creating interactive activities that showcased the unique features of promoted products.
- Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
- Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
- Delivered memorable experiences at trade shows through expert knowledge of products, engaging booth design, and compelling interactions with attendees.
- Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
- Adapted branding messages to align with diverse audience segments, ensuring widespread appeal.
Education
High School Diploma - Film And Video Production
Options For Youth
Ontario, CA06.2010
Skills
- Teaching and instruction
- Inclusivity and diversity
- Collaborative mindset
- Interpersonal relationships
- Mentoring and coaching
- Budgeting and finance
- Fundraising expertise
- Biblical studies
- Strong work ethic
- Teamwork and collaboration
- Time management
- Attention to detail
- Community service
- Critical thinking
- Active listening
- Small group facilitation
- Strong role model
- Relationship building
- Emotional support
- Community resources
- Work prioritization
- Conflict resolution
- Spiritual guidance
- Student mentoring
- Youth enrichment
- Effective organization
- Service leadership
Timeline
Store Manager
Tumi
03.2023 - 03.2024
Brand Ambassador
Tapestry
04.2016 - 02.2023
Church Youth Leader
Abundant Living Christian Church
High School Diploma - Film And Video Production
Options For Youth