The ability to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Enterprise Rent-A-Car
02.2024 - Current
Supervising Staff: Assisting with the recruitment, training, and management of branch employees.
Customer Service: Overseeing customer service and ensuring that clients are satisfied with services. Also handling customer complaints and difficult situations.
Sales and Business Development: Supporting efforts to increase sales, expand customer base, and build relationships with corporate clients while promoting products and services.
Financial Responsibilities: Monitoring branch budgets, financial performance, and profitability.
Case Manager Supervisor
St. Mary Community Action Agency
08.2020 - Current
Budgeting and Reporting.
Sets team direction, resolves problems and provides guidance to members of the team.
Identify and interview clients in difficult situations and develop action plans.
Ensures team meets established performance metrics and performance guarantees.
Maintain relevant documents and records and work closely with lessors.
Assigned, monitored, administered, and organized over 500 social work cases of individuals and families.
Monitored program activities and evaluated quality for improvement recommendations.
Manage client relationships.
Stress Management for Counselors Certified
Financial Management: Building Competency In Housing Counseling
Social Media Manager
St. Mary Community Action Agency
08.2020 - Current
Increased customer engagement through social media.
Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Developed marketing content such as blogs, promotional materials, and advertisements for social media.
Developed and managed content calendars for each platform to establish timely and relevant posts.
Marketing Intern/Student Intern
Nicholls State University
08.2018 - 12.2019
Develop marking plans for Nicholls State Baseball program.
Create, design, and price the University's signature beer.
Worked with teams to develop plans and analyzed the market for goods and services.
Dispatcher Office Assistant
D-Hard Trucking
05.2015 - 08.2015
Prepared company profile for distribution to current/potential customers.
Directed dispatching, routing and tracking of multiple fleet vehicles.
Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
Maintained updated and detailed records of calls in physical and electronic database.
Closely monitored dispatch board to triage and prioritize over numerous daily calls.
Front Desk Agent at Hilton Garden Inn/Homewood Suites in Grand Prairie Epic CentralFront Desk Agent at Hilton Garden Inn/Homewood Suites in Grand Prairie Epic Central