Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Darion York

Summary

Dynamic Service Technician with a proven track record at Big Tex, excelling in installation and repair while delivering exceptional customer service. Known for attention to detail and effective troubleshooting skills, I consistently enhance equipment performance and reduce downtime, ensuring client satisfaction and loyalty through timely, high-quality service.

Experienced with diagnosing and repairing mechanical systems to ensure efficient operation. Utilizes advanced troubleshooting skills to address and resolve technical issues promptly. Track record of applying comprehensive knowledge of machinery and tools to maintain optimal equipment performance.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Service Technician

Big Tex
10.2018 - 04.2025
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
  • Worked with diverse types of weather and ground conditions.
  • Delivered exceptional customer service through clear communication and empathy during challenging situations.
  • Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Followed safety precautions to avoid personal injury and provide safe work environment.

Power Washer/Professional Car Detailer

Upscale Detail
08.2014 - 09.2020
  • Completed scheduled maintenance of equipment by power washing, scrubbing and sweeping.
  • Cleaned debris and waste materials from job site.
  • Improved property appearance through meticulous attention to detail in power washing tasks.
  • Showcased versatility in handling diverse surfaces, including brick, wood, concrete, and vinyl siding, adapting pressure levels accordingly to prevent damage.
  • Established a strong reputation for reliability and professionalism, leading to repeat business and referrals from satisfied clients.
  • Cleaned windows, gutters, roofs and other surfaces by power washing or pressure washing.
  • Maximized the lifespan of outdoor spaces by professionally removing dirt, mold, mildew, and algae buildup through regular power washings.
  • Removed debris using degreasers and chemicals as label recommended.
  • Demonstrated adaptability in addressing unique challenges presented by various commercial or residential power washing projects.
  • Upheld company reputation by consistently delivering exceptional car detailing results meeting client expectations.
  • Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
  • Demonstrated strong attention to detail while performing thorough inspections before releasing vehicles back to clients.
  • Assisted in training new employees on proper car detailing techniques, improving overall staff performance.
  • Identified opportunities for process improvements, implementing changes that streamlined workflow and increased efficiency.
  • Adhered to safety protocols during all detailing activities, minimizing accidents and injuries in the workplace.
  • Achieved timely completion of assigned tasks by efficiently managing time and resources.
  • Gained expertise in various cleaning materials and chemicals, ensuring appropriate use for each specific task.
  • Applied protective coatings to extend the life of vehicle surfaces, providing added value to clients.
  • Utilized specialized tools and equipment to effectively clean hard-to-reach areas, ensuring a spotless finish.
  • Promoted excellent customer service by addressing client concerns promptly and professionally.
  • Participated actively in promotional events showcasing car detailing skills resulting in an increase of new clientele base.
  • Established trust-based relationships with clients through open communication channels which led them to recommend our services further.

Order Picker

TexTrail Trailer Parts
08.2016 - 08.2018
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
  • Demonstrated versatility within the warehouse workforce by cross-training in multiple roles beyond order picking responsibilities.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Followed orders precisely for correct items, sizes and quantities.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept work areas neat, clean and free from debris.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.

Professional Mover

All Professional Movers
02.2011 - 05.2014
  • Ensured timely completion of moving projects by effectively managing time and resources.
  • Loaded and unloaded trucks with customer possessions or merchandise weighing up to 300 lbs.
  • Demonstrated excellent teamwork skills, collaborating with fellow movers to complete tasks quickly and accurately.
  • Contributed to positive company reputation by providing exceptional customer service at all times.
  • Consistently met deadlines for moving projects by working efficiently under pressure without sacrificing quality or safety standards.
  • Negotiated challenging obstacles like narrow hallways or staircases with large furniture pieces while minimizing property damage risks.
  • Adapted to changing client needs or requests during moves, ensuring a seamless experience that met expectations.
  • Assisted in the disassembly and reassembly of furniture, ensuring all items were properly protected during transport.
  • Improved customer satisfaction by efficiently packing, loading, and unloading belongings with care and precision.
  • Wrote detailed checklists to streamline job site walkthrough and maintain customer satisfaction.
  • Conducted pre-move assessments to accurately estimate labor requirements and necessary resources for each job.
  • Strapped items down over protective padding to secure throughout transportation.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Arranged items at destination according to customer requests and instructions.
  • Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and [Action].
  • Followed safety protocols to prevent accidents and injuries.
  • Communicated with customers courteously and professionally to drive satisfaction.
  • Provided exceptional service to customers through clear communication and careful handling of their items during the moving process.
  • Enhanced team productivity by coordinating with coworkers to load and unload moving trucks efficiently.
  • Minimized damage claims by employing proper packing techniques when loading fragile items onto the truck.

Stocker

Walmart
03.2007 - 08.2010
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
  • Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.

Education

High School Diploma -

Aldine Senior High School
Houston, TX
05-2008

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Work with minimal supervision
  • Punctual and reliable
  • Troubleshooting skills
  • Flexible and adaptable
  • Problem and issue resolution
  • Heavy lifting
  • Valid Driver's license
  • Time management

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of up to 10 staff members.
  • Achieved 100 percent through effectively helping with conflict resolution.
  • Worked over hundreds of overtime hours during the holiday season at the request of management.

Certification

  • Non-CDL Driver Class C
  • Motor Vehicle Inspection License
  • Pallet Jack Certification
  • Driver's License

Languages

English
Full Professional

Timeline

Service Technician

Big Tex
10.2018 - 04.2025

Order Picker

TexTrail Trailer Parts
08.2016 - 08.2018

Power Washer/Professional Car Detailer

Upscale Detail
08.2014 - 09.2020

Professional Mover

All Professional Movers
02.2011 - 05.2014

Stocker

Walmart
03.2007 - 08.2010

High School Diploma -

Aldine Senior High School

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Darion York