Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Additional Information
Generic

Darious Jones

Wichita,KS

Summary

Dedicated professional committed to continuous improvement and excellence in the workplace. Driven by a strong work ethic, focused on personal and team growth by learning from mistakes and transforming challenges into opportunities. Embraces feedback and constructive criticism to foster collaboration and development, contributing to a positive and productive team dynamic. Friendly and approachable, fostering strong relationships with colleagues to enhance teamwork and collective success.

Overview

10
10
years of professional experience

Work History

Dispatch Supervisor

ICT Express LLC
12.2021 - Current
  • I have had with this position met standards of Amazon and ICT Express LLC the jobs that I do are the following.
  • Fleet management and Maintenance- Daily Task/ Managing this for over a year
  • Netradyne Safety footage audits- Daily task/ Over a year and a half
  • Voyager Gas card Audits / Performed task 365 days
  • Driver supervisor (Daily)/ Performed this task over a year and a half
  • Route assignment and supervision (Daily) /Performed this task over a year and a half
  • Package Handling (Daily) / Performed this tasks for 4 years
  • Scheduling (Weekly) / Performed this task over a year and a half
  • Supervised team of 5 employees and provided training focused on maximizing overall performance.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
  • Directed dispatching, routing, and tracking of 60 fleet vehicles.
  • Collaborated closely with other departments within the organization to optimize workflow processes across teams.
  • Reviewed standard operating procedures periodically, making recommendations for improvements based on industry best practices.
  • Coordinated emergency responses, liaising with first responders and other agencies as required to ensure public safety.
  • Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
  • Evaluated and adjusted over 60 routes based on daily needs, available workers, traffic hazards, and weather conditions.
  • Championed safety protocols within the dispatch department, conducting regular reviews of procedures and ensuring adherence to established guidelines at all times.
  • Enhanced team productivity by providing ongoing training and support to dispatch staff.
  • Reduced response times with effective allocation of resources and prioritization of tasks.
  • Developed comprehensive performance reports for senior management, identifying areas for improvement and growth opportunities.
  • Maintained meticulous employee records to accurately track attendance and productivity.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Modernized communications systems to improve productivity, reliability and efficiency.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Monitored and tracked dispatch communication systems.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Scheduled and organized delivery routes.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Tracked and monitored vehicle performance and maintenance.
  • Answered phone calls and responded to customer emails.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Assisted in resolving customer complaints and grievances.
  • Communicated with customers to provide delivery updates and resolution.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Provided customers with information on products and services.

Amazon Delivery Driver

ICT Express LLC
12.2021 - Current
  • I have been a delivery driver and operator for ICT Express. I deliver in a Commercial cargo van. For 10-12 hour shifts.
  • I have managed all safety metrics and hit all bonus requirements while working with this company.
  • Using Amazon flex app through the DA side
  • Using mentor for safety metrics.

Amazon Flex Driver

Amazon.com
11.2021 - 12.2021
  • I have delivered packages to customers and companies by personal vehicle.
  • Operated light trucks to deliver loads as far as 30 miles from home location.

Customer Service Representative

Cox Communications Inc.
09.2019 - 04.2021
  • I work in the tech support tier 1 customer service helping customer fix issues with the equipment they have overall helping customer get the assistance they need.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Managed high levels of call flow and responded to technical support needs.

Assistant Manager

Tradepost Entertainment
01.2016 - 06.2020
  • I have worked in this retail job for over 3 years now I started this job as a Senior Sales Associate and I have been a assistant Manager for for two and a half years now currently still working here. I am great with customer service. I am focused on getting every customer what they are looking for and leaving better than when they arrived. I have been very flexible here as far as scheduling for my store as well as other locations I have filled in several times for people as well I am the person you can always depend on to get the job done.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.

Education

High School Diploma -

Wellington High School
Wellington, KS
05.2014

Skills

  • 2 Years of Dispatching experience and Technical skills/ Management skills
  • Critical Thinking skills/Problem Solving/ Tech Savvy
  • Team player/Cover shifts for team members/ Willing to stay and work OT and make sure projects are finished within a timely manner
  • Fleet management/ Fleet Maintenance/ Fleet supervision/ Fleet Repair
  • Employee training
  • Transportation coordination
  • Tracking of man hours
  • Route planning
  • Coaching and onboarding
  • Incident reporting

Accomplishments

I have been in a manager role for several years during my years working retail maintaining a overall good work structure and good team cohesion.

My current employment I have been one of four leading dispatchers who have several tasks that we tackle on a day to day basis involving critical thinking skills, vehicle management, fleet management, scheduling,Microsoft excel data entry, Payroll, Training, Mentoring and Coaching, Supervising and disciplinary actions, Onboarding, Orientation work, Package handling expertise, team building skills, Multitasking.

Languages

English
Professional Working

Timeline

Dispatch Supervisor

ICT Express LLC
12.2021 - Current

Amazon Delivery Driver

ICT Express LLC
12.2021 - Current

Amazon Flex Driver

Amazon.com
11.2021 - 12.2021

Customer Service Representative

Cox Communications Inc.
09.2019 - 04.2021

Assistant Manager

Tradepost Entertainment
01.2016 - 06.2020

High School Diploma -

Wellington High School

Additional Information

I have always been one who is willing to learn and work hard. I loved being a team player given being out of the military I like a group to work like a well oiled machine I am up for every opportunity to work hard listen and improve my skill set to have a career to look forward to for the future.

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