Detail-oriented Aviation Maintenance Administration Second Class Petty Officer with over 7 years of military experience. Skilled in multitasking and prioritization, effectively managing competing demands in fast-paced environments. Proven ability to interface with diverse groups while maintaining professionalism and discretion with sensitive information. Inactive Secret Clearance.
Work History
Train Crew Member
2 Years 9 Months
Union Pacific | 01.2024 - Current
Operate and monitor train movements to ensure safety and compliance with regulations.
Conduct pre-departure inspections, identifying and resolving equipment issues promptly.
Communicate effectively with crew members to coordinate schedules and enhance teamwork.
Train new team members on safety protocols and operational procedures, fostering a culture of safety.
Veteran Liaison Officer
10 Months
Veteran Evaluation Services | 03.2023 - 01.2024
Coordinated program initiatives, ensuring alignment with organizational goals and veteran requirements.
Developed training materials to improve staff understanding of veteran needs and services.
Facilitated communication between veterans and evaluation teams to enhance service delivery.
Analyzed feedback from veterans to refine evaluation processes and enhance client satisfaction.
Mentored junior staff on best practices for veteran engagement and program execution.
Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
Residential Childcare Licensing Inspector III
10 Months
Texas Health and Human Services | 05.2022 - 03.2023
Monitored compliance of general residential operations (GRO) and child-placing agencies (CPA) with standards, notifying providers of necessary corrective or adverse actions.
Monitored general residential operations (GRO) and child-placing agencies (CPA) documented compliance or noncompliance with standards and notified providers of required corrective or adverse actions being taken.
Identified risk and recommended appropriate enforcement actions be taken IAW laws, rules, and policies, to ensure the health, safety, and well-being of children in residential child-care facilities.
Identified risks and recommended enforcement actions in accordance with laws, rules, and policies to protect health, safety, and well-being of children in residential child-care facilities.
Delivered training and technical assistance (TA) to residential child-care providers on minimum standards (MS) compliance.
Responded to emergency complaints of high-risk situations in residential child-care facilities.
Completed additional tasks to support unit operations.
Intern
4 Months
Mayor’s Office Gang Prevention and Intervention (MOGPI) | 01.2022 - 05.2022
Conducted interviews, screened candidates, and assessed applicant eligibility for program participation.
Facilitated individual and group case management sessions on drug use, gang activity, school, and personal life matters.
Maintained and expanded relationships with social services community, ensuring clients' needs were met.
Assisted with creating case plans, evaluating needs and concerns, and making referrals to appropriate community service/counseling organizations.
Addressed community and patient concerns, complaints, and compliments, enhancing client satisfaction.
Organized and supervised after-school flag football activities for students, promoting teamwork and physical fitness. for clients.
Assisted with responding to community and patient concerns, complaints, and compliments.
Led after-school activities (i.e. flag football) for clients.
Fully vested member of a multidisciplinary team.
Handled crisis interventions and addressed emergent situations independently.
Delivered peer support services to individuals facing challenges, fostering a sense of community and shared experience..
Uses ongoing individual and group meetings to teach how to identify and combat negative self-talk and overcome fears by providing a forum that allows them to share their experience.
Medical Records Tech
1 Year 9 Months
VES | 06.2018 - 03.2020
Receives and/or gives out forms and assists visitors and/or callers with the completion of forms or documents.
Responds to questions from patients concerning services.
Provides advisory and technical assistance to patients, administrative staff, and professional staff regarding release of information.
Inquiries vary widely and information given requires explanation of office functions, describing specific requirements, providing basic instructions, or a similar degree of detail.
Searched records and files to compose responses, including electronic searches to retrieve and summarize hard-to-locate data, ensuring accuracy and clarity of information provided.
Identified and retrieved materials to verify provided information.
Reviews paper and computerized health records (i.e., scanned notes, reports, special tests, etc.) to identify material to be photocopied/printed/written into electronic media and released.
Selects and compiles information from health records and prepares correspondence, typically using standard form or standard formats for letters.
Ensures the information released is limited to what is specifically authorized and to the person or agency designated to receive it.
Composed detailed explanations in response to correspondence, arranging information logically and selecting precise wording to effectively convey the intended message.
Assessed communication needs to craft suitable responses independently.
Resolved conflicting or inconsistent information on initial requests by engaging with patients and third parties to clarify discrepancies, sorting errors, and reconstructing past transactions or cases.
Replies to vague, incomplete, or ambiguous inquiries by independently recognizing issues, topics, or problems. Inquiries are usually presented by patients or third parties who are not sure what information they are looking for or do not know how to identify it by title.
Finds alternative sources of information on which to base a reply when correspondence has provided sketchy or inaccurate information.
Aviation Administration Petty Officer
7 Years 8 Months
United States Navy | 10.2010 - 06.2018
Maintenance Administrative Manager
Optimized NALCOMIS Database Administrator
Maintenance Production Supervisor
Information Systems Supervisor
Aircraft Logs & Records technician
Provided high-level aircraft technical administrative support by preparing and proof-reading maintenance entries and processing multiple aircraft and engine components.
Supervised the Logs and Records Division.
Coordinated personnel qualifications and correspondence to support operational readiness.
Reviewed and prepared operational reports and schedules, enhancing accuracy and operational efficiency.
Reviewed correspondence for format and typographical accuracy, assembled the information into a prescribed form with the correct number of copies, and submitted it to an authorized official for signature.
Provided advice and guidance to staff on clerical and administrative matters.
Revised and disposed of files in accordance with governing regulatory procedures. Coordinated with departmental and site personnel to obtain data to correct erroneous information.
Organized, tracked, and completed over 140 personnel evaluations and 129 award packages, ensuring timely submission and compliance.
Education
Associates - Health and Behavioral Sciences
San Jacinto North | Houston
Bachelor of Science - Psychology
University of Houston Downtown | Houston | 01.2022
Master of Science - Clinical Mental Health
Texas Southern University | Houston, TX | 05.2028
Skills
Emergency response
Safety training
Attention to detail
Teamwork and collaboration
Problem-solving
Excellent communication
Reliability
Adaptable
Microsoft Office proficiency
Type over 85 words per minute.
Professional etiquette
Stress tolerance
Safety briefings
Home visits
Relationship building and management
NAVAL SERVICE
Active Duty: 10/2010 to 06/2018 – U.S. Navy
Honorable Discharge
NAVAL MEDALS AND AWARDS
Navy and Marine Corps Achievement Medal, Navy Good Conduct Medal, National Defense Service Medal, Global War on Terrorism Expeditionary Medal, Global War on Terrorism Service Medal, Enlisted Aviation Warfare Specialist
Timeline
Train Crew Member
Union Pacific
01.2024 - CurrentRead More
Veteran Liaison Officer
Veteran Evaluation Services
03.2023 - 01.2024Read More
Residential Childcare Licensing Inspector III
Texas Health and Human Services
05.2022 - 03.2023Read More
Intern
Mayor’s Office Gang Prevention and Intervention (MOGPI)