Daris Delbrey Rivera
Camp Hill,PA
Summary
Energetic Community Liaison bringing 5 years of community contribution to fulfill Community Outreach Coordinator role. Strong academic background in community outreach and Medicare with a foundation in local community resources. Highly skilled in public speaking with an aptitude for event coordination and community networking.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Interpreter/Translator
Lincoln Intermediate Unit 12
2023.08 - Current
- Converts written or spoken material from one language to another while preserving the original meaning, format, and tone.
Community Lead Generator
Aetna Medicare Solution
2020.08 - Current
- Develops and maintains a favorable relationship with the surrounding community organization.
- Collect, analyze, and report data on current and prospective membership.
- Contribute to the development of short and long-term strategies and targeted initiatives for community engagement and lead generation in their assigned geography.
- Plans and facilities outreach activities, special events, and presentations to generate sales leads in support of the health plans and membership growth goals and increase awareness of the health plan’s presence in the community.
- Coordinate events logistics including reserving spaces, catering, communication, distributing materials, facilities support, and coordination with marketing to support proper advertisement of events.
- Delivers individual or group presentations to potential members.
Community Development Coordinator
Aetna Better Health of Pennsylvania
2019.05 - 2020.08
- Work with vendors and different organizations to create partnerships in the community
- Develop, facilitate, and implement outreach activities, special events, program and presentation to increase awareness of the health plans presence in the community.
- Building and maintaining relationship within the community.
- Serves as liaison for our member to assist with resolving issues for both the Medicaid and CHIP populations.
- Worked closely with community organization, individual business and government agencies to foster a welcoming climate for business.
- Maintaining internal and external report to state standards, as well inventory records.
- Gathered information and filed reports for compliance measures.
- Responsible for plan logistics including reserving space, communication, distribution of literature and other similar activities.
Scheduling coordinator
Penn State Heart and Vascular Institute
2018.10 - 2019.05
- Provides administrative/secretarial duties relevant to vascular and cardiology surgical operations.
- Performs various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing systems.
- Surgical scheduling, keeping patients’ records, entering post-surgical data
- Answers telephones and transferred calls to appropriate staff members.
- Act as a liaison between physicians, nurses, patients, and other interested parties to ensure effective information flow, exceptional customer service, and efficient medical operations
- Assist other personnel with various duties as assigned to facilitate efficient administrative and medical operations
- Develop and maintain a strong working knowledge of medical billing and coding terminology, techniques, processes, and procedures, along with related general medical information, practice management considerations, and medical administration functions.
- Customer service orientation and call center agent.
Business Associates
Valley Medical Health
2018.02 - 2018.10
- Provides administrative/secretarial support for various departments/divisions such as assisting visitors and resolving a range of administrative problems and inquiries.
- Performs various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing systems.
- Answers telephones and transferred calls to appropriate staff members.
- Sorts and distributes incoming communication data, including faxes, letters, and emails.
- Act as a liaison between physicians, nurses, vendors, patients, and other interested parties to ensure effective information flow, exceptional customer service, and efficient medical operations
- Assist other personnel with various duties as assigned to facilitate efficient administrative and medical operations
- Develop and maintain a strong working knowledge of medical billing and coding terminology, techniques, processes, and procedures, along with related general medical information, practice management considerations, and medical administration functions.
- Customer-service orientation
Manager assistant
Dr. Roberto Vázquez
2012.02 - 2017.10
- Provides administrative/secretarial support for various departments/divisions such as assisting visitors and resolving a range of administrative problems and inquiries.
- Tracks, files, and view important medical documents, receipts, insurance records, and billing invoices daily, overseeing the organization and maintenance of sensitive files and patient information in both a secure and efficient manner
- Provide on-site support to all clinical departments and coordinate all daily operational aspects through effective collaboration and communication with team members, medical staff, vendors, insurance professionals, and other related parties
- Performs various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing systems.
- Manager of procedure area (cystoscopy, prostatic sonogram with biopsy, bladder biopsy, vasectomy, etc.)
- Answers telephones and transferred calls to appropriate staff members.
- Sorts and distributes incoming communication data, including faxes, letters, and emails.
- Interacts with organizational staff, executives, clients, vendors, and visitors daily.
- Maintains the office database – retrieved and organized information for individual employees and clients
- (Medical Biller and Chart Logic)
- Files and records corporate documentation, electronic files, inventories, and reports.
- Act as a liaison between physicians, nurses, vendors, patients, and other interested parties to ensure effective information flow, exceptional customer service, and efficient medical operations
- Assist other personnel with various duties as assigned to facilitate efficient administrative and medical operations
- Develop and maintain a strong working knowledge of medical billing and coding terminology, techniques, processes, and procedures, along with related general medical information, practice management considerations, and medical administration functions.
Front Desk Agent
Parador Villa Antonio
2008.08 - 2012.02
- Checked out the in and out time of all customers timely and well-mannered
- Created a database of customers which includes customers’ addresses, mobile numbers, etc.
- Supervised all staff by assigning different works
- Maintained the office area and desk clean and neat to facilitate the customers
- Managed the customer’s related tasks such as giving room, taking cash, providing customer’s requirements, etc.
- Coordinates agendas for meetings with visitors and clients– arranges guest and travel accommodations
- Maintain an inventory of vacancy reservations and room assignments
- Register arriving guests and assign rooms
- Answer inquiries regarding hotel services and registration by letter, telephone and in person provide information about services available in the community and respond to guest complaints
- Compile and check daily record sheets guest accounts receipts and vouchers using computerized systems
- Confirmed reservation in the system and reviewed all noted information
- Promoted positive guest relations to all individuals approaching the Front Desk
- Liaised with vendors to resolve issues with Internet phones and in-room movies
- Coordinated sale and planning for wedding parties and events
- Provided gracious and efficient telephone service
Education
Master of Public Health -
Capella University
01.2026
BA Psychology -
Inter-American University of Puerto Rico
05.2013
Skills
- Proven capabilities in completing independent technical analyses to support key program areas: medical billing, records/data management, staff supervision, vendor relations, clinical operations, and financial administration.
- Computer Proficiency: In-depth knowledge of Microsoft Office software.
- Ability to learn new software applications.
- Communicate effectively with staff/executives – Effective verbal/written communication skills.
- Attention to detail, excellent planning, organizing, and time management skills.
- Customer-service orientation.
- Reliability
- Fluent Bilingualism
Phone
787-619-6284, 201-948-7231
Certification
- Certified Interpreter/Translator, LIU12
- Resident Producer Indv: Accident and Health License - 03/15/2023-01/31/2026
Languages
Spanish
Full Professional
Timeline
Interpreter/Translator
Lincoln Intermediate Unit 12
2023.08 - Current
Community Lead Generator
Aetna Medicare Solution
2020.08 - Current
Community Development Coordinator
Aetna Better Health of Pennsylvania
2019.05 - 2020.08
Scheduling coordinator
Penn State Heart and Vascular Institute
2018.10 - 2019.05
Business Associates
Valley Medical Health
2018.02 - 2018.10
Manager assistant
Dr. Roberto Vázquez
2012.02 - 2017.10
Front Desk Agent
Parador Villa Antonio
2008.08 - 2012.02
Master of Public Health -
Capella University
BA Psychology -
Inter-American University of Puerto Rico
- Certified Interpreter/Translator, LIU12
- Resident Producer Indv: Accident and Health License - 03/15/2023-01/31/2026
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