Darisber Davis
Broadway,NC
Summary
Experienced and results-driven Customer Service Leader with over 10 years of proven success in delivering exceptional service across multiple channels, including online, phone, and in-person. Adept at managing diverse teams, resolving complex customer issues, and driving continuous improvements in customer satisfaction. Skilled in workflow optimization, coaching teams to achieve high standards, and fostering long-term customer relationships. Strong background in healthcare and laboratory settings with expertise in insurance services, patient coordination, and specimen processing. Customer-focused Client Support Professional Specialist with experience in managing complex client issues, improving customer satisfaction, and driving growth. Strengths include strong problem-solving skills, ability to prioritize tasks under pressure, and deep understanding of customer service principles. Notably impacted previous work through implementation of innovative support strategies and enhancement of team productivity.
Overview
8
8
years of professional experience
Work History
Duke Health
01.2024 - Current
- Provide laboratory support, including animal health evaluation, cage census, husbandry, and biosafety monitoring.
- Perform microbiological monitoring according to established procedures and guidelines.
- Execute routine euthanasia of laboratory animals in compliance with AVMA standards.
Antech Diagnostics
07.2023 - 12.2023
- Processed and labeled specimens for various diagnostic tests while adhering to strict quality assurance (QA) and safety protocols.
- Built and labeled laboratory equipment, managed Chemistry loads, and maintained equipment.
- Ensured accuracy and quality of specimens for lab analysis.
Aston Carter
05.2021 - 01.2023
- Acted as a liaison between patients, providers, and insurance companies to facilitate seamless communication and support throughout the treatment approval process.
- Resolved escalated service issues with professionalism and efficiency, providing consistent support for high-volume patient caseloads.
- Maintained accurate documentation and followed up on pending authorizations, appeals, and benefit determinations to reduce delays in patient care.
- Experienced and results-driven Customer Service Leader with over 10 years of proven success in delivering exceptional service across multiple channels, including online, phone, and in-person.
- Adept at managing diverse teams, resolving complex customer issues, and driving continuous improvements in customer satisfaction.
- Skilled in workflow optimization, coaching teams to achieve high standards, and fostering long-term customer relationships.
- Strong background in healthcare and laboratory settings with expertise in insurance services, patient coordination, and specimen processing.
GMMi
12.2018 - 05.2021
- Coordinated high-priority medical inquiries, patient evacuations, and international medical bill processing to ensure timely and accurate support for clients and providers.
- Conducted thorough verification of benefits (VOB) and processed insurance claims in alignment with policy terms and coverage guidelines.
- Managed high-volume communications, including inbound/outbound calls, emails, and faxes, ensuring efficient handling of insurance-related service requests.
- Delivered clear and timely Guarantees of Medical Benefits (GMBs) and responded to service-related inquiries, providing tailored solutions and guidance to both patients and healthcare providers.
Ilana's Care Staffing Agency
08.2017 - 12.2018
- Processed work applications, coordinated mail orders, and maintained accurate records of applicant and employee files.
- Managed the processing and tracking of invoices and checks, maintaining accuracy and confidentiality.
- Provided high-level customer service support to applicants, employees, and clients, ensuring timely resolution of inquiries.
- Replenished and organized agency supplies to ensure smooth daily operations.
- Prepared and organized outgoing mail, ensuring timely and efficient delivery.
Subway
12.2017 - 08.2018
- Supervised daily operations, ensuring efficient workflow, customer satisfaction, and team performance.
- Handled POS payment processing and managed cash handling procedures with accuracy and accountability.
- Oversaw food preparation, food safety compliance, and proper food handling and serving standards.
- Coordinated and managed deliveries, verifying order accuracy and maintaining supply levels.
- Monitored and updated inventory, ensuring timely stocking of supplies and minimizing waste.
Education
Associate Degree - Science
Wake Tech Community College
06-2025
High School Diploma -
MAMUTE
07-2005
Skills
- Bilingual (Spanish- English)
- Client & Provider Communication
- Problem Solving & Service Resolution
- Escalation Management & Issue Resolution
- Workflow Optimization
- Data Entry and Records Management
- Computer Proficiency
- Remote Work and Virtual Communication Skills
- Team Leadership and Staff Coordination
- Attention to Detail and Process Accuracy
- Medical Insurance Coordination
- Verification of Benefits (VOB)
- Medical Claims Billing Processing & Documentation
- International Medical Billing Logistics
- Patient Evacuation Logistics
- Guarantee of Medical Benefits (GMB) Issuance
- High-Volume Call Handling (Inbound/Outbound)
- High-Volume Email Management
- HIPAA Compliance
- Cash Handling and POS System Management
- Invoice and Check Processing
- EHR Systems & Insurance Portals
- Inventory Management and Supply Stocking
- Mail Handling and Office Administrative Support
- Active Listening and Empathetic Communication
- Multitasking and Time Management
- Deliveries Management, Restocking, and Order Fulfillment
- Laboratory & Healthcare Support
- Quality Assurance & Compliance
- Microbiological Monitoring
- Laboratory techniques
- Specimen processing
- Biosafety compliance
- Quality assurance
- Equipment maintenance
- Data recording
- Attention to detail
- Communication skills
- Team collaboration
- Laboratory support
- Oversee laboratory studies
- Laboratory Test Result Reporting
- Laboratory equipment usage
- Multilingual support
- Remote desktop support
- Customer support
Timeline
Duke Health
01.2024 - Current
Antech Diagnostics
07.2023 - 12.2023
Aston Carter
05.2021 - 01.2023
GMMi
12.2018 - 05.2021
Subway
12.2017 - 08.2018
Ilana's Care Staffing Agency
08.2017 - 12.2018
Associate Degree - Science
Wake Tech Community College
High School Diploma -
MAMUTE
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