Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
Generic

DARISSA AITPAYEVA

Arlington,VA

Summary

Operations professional with strong background in optimizing processes and driving team performance. Proven ability to lead collaborative efforts, adapt to changing demands, and deliver impactful results. Expertise in project management, workflow improvement, and team development. Known for reliability, strategic thinking, and fostering productive work environment. Outstanding analytical problem-solving abilities and attention to detail, with expertise in estimates and workflow details, offering process improvements and software solutions to resolve business problems and optimize operations. Exceptional interpersonal, communicative and collaborative abilities, able to work effectively in diverse teams at all levels of an organization and build and maintain crucial client relationships. Proven abilities to manage multiple responsibilities and engagements simultaneously while excelling in fast-paced, high-pressure, competitive environments. Exceptional academic qualifications include a Master’s degree and the pursuit of an MBA.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Operations Team Lead

SOS International DOJ
01.2019 - 01.2024
  • Completed tasks within the area of Operations Management for a large nationwide language interpretation services program
  • Ensured successful completion of tasks and work activities at best value to satisfy customer operational and contract requirements
  • Procured language interpreter services from qualified interpreters to fulfill the customer’s operational requirements as stated in work orders and task orders supporting the prime contract
  • Completed all activities within the order to fulfill business processes, including work order solicitation, receipt of offers, contractor consideration and selection, and work order award
  • Utilized multiple program databases as part of the order to fulfill process
  • Updated information pursuant to work order rates, terms and conditions
  • Monitored operational requirements throughout the day ensuring any work order cancellation, modification
  • Conducted profit-loss analysis for each work order requirement and procured contractor’s language interpreter services
  • Coordinated interpreter travel and lodging within established guidelines as required
  • Ensured the procurement activity for the work order is completed in accordance with the company procurement manual, contractual requirements, court operating guidelines
  • Communicated with multiple internal and external stakeholders to identify requirements and allocate resources
  • Planned, organized and prioritized multiple work activities to meet critical deadlines
  • Performed other duties by the Operations Supervisor and Operations Manager
  • Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
  • Managed complex projects with multiple deadlines, ensuring all objectives were met successfully.
  • Maintained high levels of employee morale through effective communication, recognition, and coaching initiatives.
  • Led a team of professionals to achieve project goals on time and within budget constraints.
  • Implemented quality control measures to reduce errors and ensure consistent standards across all operations tasks.
  • Collaborated closely with other departments to streamline interdepartmental communication and improve overall organizational cohesion.

Project Coordinator

Intus Windows
01.2017 - 01.2019
  • Prepared cost estimates for material, labor, glass, and equipment
  • Prepared detailed takeoffs
  • Coordinated pre-bid and post-bid meetings
  • Reviewed cost estimate worksheets and bid scope
  • Prepared budget estimates for jobs in the planning stage
  • Evaluated and altered window-engineering details
  • Monitored and maintained project documentation
  • Analyzed all project related expenses
  • Reviewed, monitored, and updated schedules and processed all paper and phone communications
  • Coordinated with the budget office to verify figures used to prepare estimates
  • Prepared estimates of labor and materials costs for each project
  • Coordinated with clients to determine the full range of costs
  • Advised management on potential cost issues and suggested possible resolutions
  • Attended project meetings as requested and discussed anticipated costs
  • Informed clients of all expected expenses and recommended ways to maintain costs
  • Prepared and presented cost models along with budget reports
  • Carefully coordinated plans and specs using AIA standards
  • Facilitated processing of RFI’s, submittals and samples among the general contractor, the owner, and owner’s consultants
  • Reviewed and qualified proposed Change Order requests
  • Involved in planning, budgeting and direction of all construction projects
  • Produced detailed cost estimates for residential and commercial construction projects ranging from $100,000 to more than $2 million
  • Evaluated job specifications to determine construction methods and develop cost effective plans
  • Prepared and presented work scope plans, timelines, budget packages, progress & tracking reports as well as negotiated revisions, changes and additions to original contractual agreements
  • Resolved cost discrepancies by collecting and analyzing information
  • Maintained quality service by following organization standards
  • Contributed to team effort by accomplishing related results as needed
  • Requisitioned and ordered materials and products, and assisted with pricing, invoicing, tracking and processing of orders to support Sales
  • Communicated with vendors to obtain updated price quotes, minimum order quantities, availability and lead time for all product orders and reorders
  • Created and distributed Purchase Orders to vendors
  • Reviewed, monitored, and updated schedules and processed all paper and phone communications
  • Organized quarterly meetings and company’s events
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Created job files for each project and maintained current data in each file.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.

Network Logistics Coordinator

Nonstop Delivery
01.2015 - 01.2017
  • Handled communications between Network Partners
  • Handled orders once arrived on Network Partner’s docks
  • Resolved escalations and answering inquiries associated with the NSD Last Mile Network
  • Provided Network Partners with weekly scorecards based on performance
  • Communicated with necessary departments to manage and handle deliveries efficiently
  • Coordinated daily activity to track and trace location and movement of at-risk shipments
  • Provided real time reporting/statuses to customers
  • Produced well-organized and reliable reports for network meetings
  • Analyzed workflow procedures and developed optimized internal control systems
  • Planned, designed and implemented logistical solutions that enable our clients to receive product deliveries on time
  • Developed and customized the Penguin Blue’s Rockhopper Transport Management System (TMS) training operational manual for new employees reducing training time from three weeks to two weeks for new employees
  • Assisted clients with product selection and pricing resulting in more effective transportation routes and lower customer expenses
  • Monitored deliveries while ensuring customer satisfaction and maintaining accurate logs of all transportation, human resources, and goods
  • Generated logistic cost estimates and product delivery dates according to customer’s order size and delivery gap time
  • Ensured quality assurance checks are consistently executed and maintained throughout the product logistical lifecycle

Language Instructor

Metaphor Academic Center
01.2009 - 01.2015
  • Developed and implemented engaging, effective language and science lessons for students
  • Arranged and delivered curriculum lesson plans, assignments and homework
  • Formulated and delivered individualized teaching strategies to meet specific students’ learning needs
  • Designed and implemented several interactive English and Russians language seminars that improved student learning time
  • Planned and managed school day programs which involved planning, resource allocation, budgeting, purchase of supplies and execution of daily learning activities

Education

Master of Business Administration - Global Management

Strayer University
Arlington, VA

Master of Business Administration - Information Technology Management

WGU Western Governors University
Salt Lake City, UT
06-2025

Master’s Degree - Language Interpretation and Translation

MGTI - Lingva Central Kazakhstan University
01.2008

Bachelor’s Degree - Language Interpretation and Translation

MGTI - Lingva Central Kazakhstan University
01.2007

Skills

  • Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher)
  • Adobe Creative Suite
  • Google Docs / Google Drive / Google Calendar / QuickBooks / Dropbox / SharePoint/One Note /Bluebeam / Zoho
  • Operational excellence
  • Workforce planning
  • Forecasting
  • Documentation
  • Cost reduction
  • Stakeholder management

LANGUAGES

English
Russian
Italian

Certification

  • Professional Certificate in Basic Human Rights – Youth for Human Rights International
  • Certified Human Rights Trainer
  • Professional Certificate in Construction Estimating – San Diego State University
  • ENGR0033 – Blueprint Reading

Timeline

Operations Team Lead

SOS International DOJ
01.2019 - 01.2024

Project Coordinator

Intus Windows
01.2017 - 01.2019

Network Logistics Coordinator

Nonstop Delivery
01.2015 - 01.2017

Language Instructor

Metaphor Academic Center
01.2009 - 01.2015

Master’s Degree - Language Interpretation and Translation

MGTI - Lingva Central Kazakhstan University

Bachelor’s Degree - Language Interpretation and Translation

MGTI - Lingva Central Kazakhstan University

Master of Business Administration - Global Management

Strayer University

Master of Business Administration - Information Technology Management

WGU Western Governors University

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DARISSA AITPAYEVA