Darissa Barajas
Salinas,CA
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Initiative-taking and hardworking individual focused on continuous operational improvement. Meticulous collaborator with strong organizational skills. Ability to manage multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Operations Manager
The Sanctuary Beach Resort
Marina, CA
08.2023 - Current
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Monitored and improved theefficiency of processes, team performance, and customer service.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments, including sales, marketing, finance, and human resources, to ensure efficient operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Oversaw financial management, budget management, accounting, and payroll activities.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Operations Supervisor
Hyatt Highlands Inn
Carmel , CA
09.2021 - 07.2023
- Motivated and trained employees to maximize team productivity.
- Encouraged and promoted ideas aligned to business needs and
benefits. - Analyzed department metrics and performance and reported
findings to management. - Conducted root cause analysis in deficient areas to identify and
resolve issues. - Assisted customers with questions and problems to build brand
loyalty and cultivate lasting business relationships. - Resolved issues through active listening and open-ended
questioning, escalating major problems to manager. - Provided backup to front desk to step in to assist with various tasks
whenever employee was absent or at lunch. - Tracked company equipment, tools and technology to manage
inventory.
Front Desk Agent
Hyatt Highlands Inn
Carmel, CA
09.2021 - 03.2022
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately
handled needs. - Calculated billings and posted charges to room accounts, reviewing
charges with guests at checkout. - Maintained clean and organized front desk areas to uphold polished
company image. - Acquired in-depth knowledge of the surrounding area to offer guests
with information about dining options, entertainment, and shopping
activities. - Responded swiftly to room requests and other inquiries made via
establishment website, email, or phone. - Liaised with housekeeping and maintenance staff to address
requests and complaints made by guests. - Answered questions and addressed, resolved, or escalated issues to
management personnel to satisfy customers.
Department Supervisor (Tool Rental)
The Home Depot
Salinas, CA
05.2018 - 08.2021
- Reviewed customer complaints to determine appropriate methods for resolution.
- Recruited and trained new employees to meet job requirements.
- Mentored newly hired employees by explaining tactics for building sales pipelines.
- Conducted in-depth research on competitor trends, products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
North Salinas high School
01.2016
Skills
Guest Relations
Shipment Processing
Engineering
Software Deployment
Complex Problem-Solving
Manage Operations
Inventory Tracking and Management
Data Communications
Safe Work Methods
Mathematical Calculation and Reasoning
Individual and Team Goals
Professional Telephone Etiquette
Business Growth Initiatives
Warehouse Operations
Shift Coverage
Hiring and Onboarding
Desktops, Laptops and Mobile Devices
Employee Relationships
Operational Efficiency and Safety
Policy Development and Enforcement
Behavior Identification
Waste Management and Reduction
Payroll
Timeline
Operations Manager
The Sanctuary Beach Resort
08.2023 - Current
Operations Supervisor
Hyatt Highlands Inn
09.2021 - 07.2023
Front Desk Agent
Hyatt Highlands Inn
09.2021 - 03.2022
Department Supervisor (Tool Rental)
The Home Depot
05.2018 - 08.2021
High School Diploma -
North Salinas high School
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