Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Darissel Rodriguez

Bronx

Summary

Resourceful and innovative professional with expertise in administration, customer service and leadership. Advanced understanding of customer needs with diligent attention to detail results in superior customer service and high levels of client satisfaction. Adept at enhancing team performance, and proactively identifying opportunities for development and advancement. Proven ability to make critical decisions during challenges, perform in highly visible positions, and work under pressure to meet deadlines. Looking for an opportunity in a dynamic organization where my skills will be fully utilized. Motivated Caseworker with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services, treatment options and issue resolution methods for OPWDD cases.

Overview

4
4
years of professional experience

Work History

CASE WORKER

MERCY DRIVE INC
04.2024 - Current
  • Oversee caseload of 50+ Individuals
  • Create staff action plans for assigned individuals semi annually and reviews as needed.
  • Maintained high level of client confidentiality, following strict guidelines, and recommendations.
  • Conduct quarterly home visits to to ensure the health, safety and wellness of individuals
  • Participate in professional development and training opportunities to enhance skills.
  • Assist clients in develop and set realistic goals to promote independence and growth for my assisted individuals.
  • Document client progress and activities in accordance with agency policies and procedures monthly.
  • Maintain individuals case records to ensure compliance monthly
  • Communicate daily with internal and external parties who are a part of individuals circle of support.
  • Conduct monthly Wellness checks for individuals via telephone calls.
  • Supervise direct support professionals, ensure accurate usage of the eVero App.
  • Process time sheet documents
  • Document monthly progress of individuals through case notes

OPERATIONS COORDINATOR

WE GOT NEXT SPORTS INC
01.2021 - 03.2024
  • Responsible for a variety of operations including Human Resources, research assistance, finances, data administration, and communication
  • Performed daily and weekly administrative tasks, which include proofreading, transcribing handwritten notes, invoices, pay records, and balance sheets
  • Contributed to the strategic development and operational running of the organization with the Senior Managers

Education

BBA - Business Management

SUNY Delhi
12-2013

Skills

  • Effective Communication
  • Time Management
  • Case File Documentation
  • Service Assistance and Support
  • Home Inspections
  • Interpersonal and Written Communication
  • Client Interaction
  • Records Management
  • Relationship Building
  • Person-Centered Care
  • Case Management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

CASE WORKER

MERCY DRIVE INC
04.2024 - Current

OPERATIONS COORDINATOR

WE GOT NEXT SPORTS INC
01.2021 - 03.2024

BBA - Business Management

SUNY Delhi
Darissel Rodriguez