Darita Smith
Birmingham,USA
Summary
Aspired for securing an ideal position where the opportunity to expand new horizons and commitment to excellence will get utilized and advanced; delivering high standards of leadership, good customer service, and diligence to handle key responsibilities while achieving common goals
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Owner
ICandy Jewels Boutique
Birmingham, Alabama
06.2022 - Current
- Created Etsy shop page, uploaded images and descriptions of products, managed inventory levels, and monitored traffic to the site.
- Developed marketing strategies for promoting the shop on social media platforms such as Instagram, Facebook, Twitter, Pinterest, and YouTube.
- Managed customer inquiries via email and phone calls related to product availability and shipping information.
- Handled customer service requests including returns and exchanges and refunds.
- Conducted market research to identify trends in consumer buying habits and preferences.
- Maintained an organized database of customers' orders and transactions for easy retrieval when needed.
- Monitored competitors' prices, product offerings, and advertising strategies on a regular basis.
- Reviewed feedback from customers about their experiences with the shop's products and services.
- Ensured compliance with applicable laws and regulations related to running an online business.
- Provided technical support for shoppers who had difficulty navigating the store's checkout process.
- Planned promotional campaigns to increase sales in collaboration with other Etsy Shop Owners.
Apparel Processor
WalMart SuperCenter
Hoover, AL
04.2016 - 12.2016
- Assisted customers with selecting apparel items that suited their needs and preferences.
- Performed daily inventory checks to ensure accurate product counts.
- Inspected incoming shipments of apparel for quality assurance purposes.
- Provided customers with information regarding product features, benefits, and care instructions.
- Stocked shelves with newly arrived merchandise according to store guidelines.
- Replenished merchandise on sales floor as needed throughout the day.
- Organized promotional displays for seasonal events such as holiday sales.
- Offered additional assistance when necessary to help increase overall customer satisfaction ratings.
- Managed multiple tasks simultaneously while working within tight deadlines.
- Assisted other associates in completing tasks during peak hours of operation.
- Recovered and organized stock throughout each shift to keep racks customer-ready.
- Worked with management to quickly replenish low or out-of-stock items.
- Prepared promotional displays and set up clearance signs to move older products and prepare for new seasonal lines.
- Greeted customers promptly to engage and assist with apparel needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Cash Office/ Apparel Associate
Kmart
Birmingham, Alabama
10.2015 - 04.2016
- Responsible for assisting in all office functions including general office and cash office procedures
- Some essential duties include invoice accuracy, shipment logs, reconciling daily cash and printing reports as needed.
Medical Management Clerk
VIVA Health
Birmingham, Alabama
02.2014 - 01.2016
- Mandate an electronic fax portal Log and send all incoming authorizations requests that come in from different medical providers (Authorization Fax Work Flow)
- Type and mail out approval letter to members
- Resolve any issues with failed faxes (print off failed faxes or call providers to get an alternate fax)
- Stuff and send out member letters
- Retrieve and Sort mail for department
- Route Expedited claims
- Other assigned as needed (TXEN Software).
Claims Enterer
VIVA Health/UAB Temp
Birmingham, Alabama
11.2010 - 04.2012
- Review and assess medical claims, validate information, thoroughly verify information for accuracy, and process over six-hundred claims daily in a timely manner (Claim Image Retrieval Ver 4.9/ TXEN Software and OCR for AnyDoc 5.0)
Claims Processor
American Family Care Corporation
Hoover, Alabama
07.2009 - 12.2009
- Analyzed claims transactions, filed secondary insurance claims, posted payments, reviewed, redistributed, and modified accounts as needed
- Worked zero balance explanation of benefits claims (Centricity PM Software), worked over three- hundred patient accounts for bad debt/ collections daily, and worked paid accounts daily.
Medical Records Clerk
Children's Health Systems /TRC Staffing
Birmingham, Alabama
04.2009 - 10.2009
- Sorted and retrieved medical charts, terminal digit order large volumes of loose material, labeled medical charts, purged medical records and quality checked medical records.
Cashier/ Customer Service Representative
Walmart SuperCenter
Hoover, Alabama
07.2006 - 04.2009
- Provided customer service training to new hires, cash policies and procedures, assist customers with purchases and complaints with resolution.
Claims Clerk
VIVA Health
Birmingham, Alabama
04.2012
- Open, review, and sort claims according to type
- Count, prep, and batch claims for scanning
- Scan index, and organize documentation from area department
- File batches according to month, day, batch number, and line of business
- Prepare checks, EOBs, and letters for mailing by folding and stuffing within 24hrs of receipt
- Log checks and monthly meter reads for copiers within facility.
Apparel
Kmart
- Responsible for retrieving and restocking merchandise to assigned area
- Maintain a tidy and clean area by straightening, folding, and aligning merchandise
- Assists customers with purchases and resolve complaints with resolution.
Education
Certificate - Medical Billing& Coding
Virginia College
Birmingham, Alabama02.2009
Bachelor of Science - Technology Management
Herzing College
Birmingham, Alabama03.2006
Skills
- Experience in medical claims/insurance processing
- Experience using word processing software and database applications
- Ability to work independently as well as in groups
- Ability to handle multiple tasks
- Good customer service
- Computer proficient
- Trustworthy, dependable, punctual and reliable
- Confident in all tasks by excelling under pressure, being tenacious, and assertive
- Value relationships with co-workers and customers by displaying honesty, integrity, and empathy
Certification
- Pharmacy Technician 2016
Timeline
Owner
ICandy Jewels Boutique
06.2022 - Current
Apparel Processor
WalMart SuperCenter
04.2016 - 12.2016
Cash Office/ Apparel Associate
Kmart
10.2015 - 04.2016
Medical Management Clerk
VIVA Health
02.2014 - 01.2016
Claims Clerk
VIVA Health
04.2012
Claims Enterer
VIVA Health/UAB Temp
11.2010 - 04.2012
Claims Processor
American Family Care Corporation
07.2009 - 12.2009
Medical Records Clerk
Children's Health Systems /TRC Staffing
04.2009 - 10.2009
Cashier/ Customer Service Representative
Walmart SuperCenter
07.2006 - 04.2009
- Pharmacy Technician 2016
Apparel
Kmart
Certificate - Medical Billing& Coding
Virginia College
Bachelor of Science - Technology Management
Herzing College
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