DARITTA LATHAM
Sheffield Lake,OH
Summary
Discerning Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Epic Application Analyst / Service Desk Analyst
Multiple IT Healthcare Companies
01.2019 - Current
- Assess available technologies to create development specifications and detailed test cases.
- Analyze technical problems with high accuracy and attention to detail.
- Evaluate technical needs of organization.
- Offer input for complex documents to support client-ready final versions.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Analyze existing systems and databases and recommended enhancements to solve business needs
Meditech Go-Live Support Specialist
Huron Healthcare IT
05.2017 - Current
- Led Training Sessions: Developed and delivered comprehensive training programs for clinical and administrative staff on the upgraded Meditech EHR system, ensuring user proficiency and confidence.
- Collaborative Workflow Analysis: Conducted in-depth workflow analyses to identify potential challenges and streamline processes before and during the go-live phase.
- User Support and Troubleshooting: Provided on-site, "at-the-elbow" support during the go-live to assist users with real-time troubleshooting, ensuring minimal disruption to patient care.
- Implementation of Best Practices: Collaborated with interdisciplinary teams to implement best practices in EHR usage, enhancing data entry accuracy and improving overall system efficiency.
Cerner Activation Specialist
CSI Healthcare IT / HCI / ExecuTrain
07.2016 - Current
- Provide guidance and support to clinicians during Cerner EMR activation, ensuring a smooth transition to the new system.
- Monitoring System Performance: Oversaw the monitoring of the Meditech system post-go-live to identify and resolve any performance issues swiftly, ensuring system stability.
- Feedback Collection: Gathered user feedback and performance metrics post-implementation to inform future training sessions and system enhancements.
- Documentation and Reporting: Maintained comprehensive documentation of the upgrade process, user training materials, and issue logs to support continuous improvement efforts.
- Collaboration with IT Teams: Worked closely with IT support teams to ensure the seamless integration of the upgraded EHR system with existing healthcare technology and infrastructure.
Director of Operations
Haven Child Development and Enrichment Center
06.2016 - Current
- Achieve team goals through formalized training plans, coaching, and performance management.
- Work collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Define, implement, and revise operational policies and guidelines.
- Oversee day-to-day production activities in accordance with business objectives.
Epic Go-Live Consultant
CSI Companies / Medasource / TekSystems/Various IT
09.2015 - Current
- Implement Epic in over 50 hospitals, focusing on Inpatient and Ambulatory workflows.
- Go-Live Coordination: Successfully coordinate the go-live process for Epic EHR implementations across multiple healthcare facilities, ensuring all phases were executed on time and within budget.
- Workflow Optimization: Analyze clinical workflows to identify inefficiencies and implemented customized Epic solutions, enhancing user experience and patient care delivery.
- End-User Training: Develope and deliver targeted training sessions for diverse user groups, ensuring proficiency in Epic modules such as OpTime, Anesthesia, CPOE, and Stork.
- Real-Time Support: Provide "at-the-elbow" support during the go-live phase, assisting clinicians and staff with immediate troubleshooting and guidance to minimize disruptions.
Childcare Director
Cirque Du Kids
10.2010 - Current
- Develop educational programs and maintain instructional excellence in a childcare setting.
Maintenance Administrator
SBC Communications (AT&T)
10.1998 - 03.2005
- Troubleshooting Expertise: Provided comprehensive troubleshooting support for residential and small business telephone systems, ensuring swift resolution of service issues.
- Technical Support: Offered first-level technical assistance to end-users, addressing hardware and software concerns via telephone and email to maintain service continuity.
- Help Desk Operations: Supported the Information Services Help Desk by managing ticketing systems, prioritizing issues, and ensuring timely follow-up on customer inquiries and repairs.
- Circuit Testing and Analysis: Conducted testing of alarms and emergency circuits, analyzing voltage measurements to ensure optimal functionality and reliability of telecommunications services.
- Field Technician Coordination: Authorized and dispatched field and central office technicians, efficiently managing workloads to enhance service delivery and operational efficiency.
- Customer Satisfaction Initiatives: Executed follow-up calls to customers post-service to assess satisfaction levels, gather feedback, and promote additional line features, fostering customer loyalty.
- Documentation and Reporting: Maintained accurate records of service calls, repairs, and customer interactions, contributing to process improvements and operational reporting.
- Training and Development: Assisted in training new staff members on troubleshooting protocols and customer service best practices, ensuring high-quality support delivery.
- Compliance Adherence: Ensured all operations complied with company policies and industry regulations, contributing to a safe and efficient work environment.
Education
Master of Science -
Tiffin University
08.2008
Bachelor of Arts - undefined
Myers University
05.2006
Skills
- MS Office Suite (Word, Excel, PowerPoint)
- Service Now
- Remote Desktop Support
- Proficient in VPN, TCP/IP, Active Directory, and basic Linux/Unix operations
- EHR Implementation: Expertise in Epic modules (OpTime, Anesthesia, Ambulatory), Cerner SurgiNet, and Meditech systems
- Training & Development: Proven track record in developing training programs and supporting end-user adoption
- Workflow Optimization: Strong analytical skills to evaluate operational capabilities and propose effective solutions
- Technical Proficiency: Proficient in troubleshooting, system reporting, and data analysis using HL7 and Allscripts SSRS
- Leadership: Exceptional team leadership and communication skills, fostering collaboration and high performance
- Data Migration
- End-User Training
- System Configuration
- Software Documentation
- Application testing
- Business Analysis
- Software Implementation
- Data Modeling
- Data Management
- Analytical Thinking
- Data Analysis
- Technical Analysis
Certification
- Cerner Certifications: Acute, Ambulatory, CPOE, PowerChart
- Scrum Master
Affiliations
Member, Healthcare Information and Management Systems Society (HIMSS)
Timeline
Epic Application Analyst / Service Desk Analyst
Multiple IT Healthcare Companies
01.2019 - Current
Meditech Go-Live Support Specialist
Huron Healthcare IT
05.2017 - Current
Cerner Activation Specialist
CSI Healthcare IT / HCI / ExecuTrain
07.2016 - Current
Director of Operations
Haven Child Development and Enrichment Center
06.2016 - Current
Epic Go-Live Consultant
CSI Companies / Medasource / TekSystems/Various IT
09.2015 - Current
Childcare Director
Cirque Du Kids
10.2010 - Current
Maintenance Administrator
SBC Communications (AT&T)
10.1998 - 03.2005
Master of Science -
Tiffin University
Bachelor of Arts - undefined
Myers University
- Cerner Certifications: Acute, Ambulatory, CPOE, PowerChart
- Scrum Master
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