Daritza Duran

• Delivered items requested by guests such as extra pillows or blankets in a timely manner.
• Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
• Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
• Greeted guests warmly upon arrival at the hotel and provided assistance with luggage when necessary.
• Checked for damage to walls or furniture and reported any issues to the supervisor.
• Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
• Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.

Overseeing vendor’s and managing a staff of fifteen making sure porters kept market clean. Assuring all POS systems are running at all times .

• Resolved conflicts between staff members through effective communication techniques.
• Assisted GM in developing and implementing strategies to improve operational efficiency and customer satisfaction.
• Assigned tasks to departmental staff, monitored performance, and provided feedback for improvement.

• Maintained accurate records of reservations and wait times.
• Served as the primary contact for vendors providing supplies or services for the restaurant.
• Resolved conflicts between customers in an efficient and professional manner.
• Managed financial transactions including payments, refunds, discounts.
• Trained new staff on proper hosting procedures and policies.
• Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
• Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
• Greeted guests upon arrival and escorted them to their tables.