Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Daritza Vargas

Pomona,NY

Summary

Hardworking and passionate job seeker with strong organizational skills . Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ready to help achieve company goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bilingual Customer Service Representative-CSR3

Maximus
09.2024 - 11.2024
  • Handled incoming calls from customers regarding their accounts, providing accurate information in a timely manner
  • Collaborated regularly with customers to attain program goals and sustain eligibility for services.
  • Documented patient information and performed data entry procedures with accuracy and efficiency.
  • Verify insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Maintained updated knowledge of the New York Medicaid Choice Project.
  • Refered calls as required to CSR Team Leads.


Frontline Associate/ Office Clerical

C-Town Supermarket- Family Business
04.2022 - 03.2023
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers with price checking & finding requested items in department.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Answered central telephone system and directed calls accordingly.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with training and mentoring new staff members.

Assistant Office Manager

New York Psychotherapy and Counseling Center
07.2015 - 09.2021
  • Assisted with managing the reception area to ensure effective telephone and all frontline communications both internally and externally to maintain a professional image.
  • Provided ongoing training and guidance to Front Desk Receptionists in their duties and responsibilities.
  • Assisted with the MetroCard distribution and reconciliation process.
  • Maintained and updated staff schedules.
  • Coordinated Daily/Weekly tasks assignments for all Frontline Desk Receptionists.
  • Assisted with supervising the maintenance of office equipment, including, but not limited to, PC and peripheral equipment, printers/scanners, copiers and fax machines.
  • Meet regularly with Program Administration, Directors, Client Relations Manager and Office Manager to discuss office/program operations.
  • Served as backup to the Office Manager in their absence.




Education

Monroe College
New Rochelle, NY
2011

Skills

  • Telephone Etiquette
  • Microsoft Office
  • Administrative Support
  • Customer Assistance
  • Complaint resolution
  • Schedule Coordination

Certification

  • CPR/AED Certified, 2024
  • NYPCC-Certificate of completion-AIDET Training, 10/18/19
  • NYPCC-Certificate of completion-Leadership in Training Program, 05/19/21

Languages

English
Spanish

Timeline

Bilingual Customer Service Representative-CSR3

Maximus
09.2024 - 11.2024

Frontline Associate/ Office Clerical

C-Town Supermarket- Family Business
04.2022 - 03.2023

Assistant Office Manager

New York Psychotherapy and Counseling Center
07.2015 - 09.2021

Monroe College

Similar Profiles

CREATE PROFILE
Daritza Vargas