Summary
Overview
Work History
Education
Skills
Timeline
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Darius Barber

Hoover,AL

Summary

Detail-oriented individual with exceptional communication skills. Demonstrates a proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach in identifying and addressing issues. Strong focus on optimizing processes and supporting team objectives.

Overview

6
6
years of professional experience

Work History

Collections Manager

StoreEase
09.2024 - Current
  • Researched accounts and completed due diligence to resolve collection problems.
  • Reviewed, researched, and corrected discrepancies and customer concerns.
  • Oversaw daily posting of payments to customer accounts.
  • Improved overall collections efficiency by implementing strategic collection plans and processes.

Virtual Manager

StoreEase
12.2023 - Current
  • Accomplished multiple tasks within established timeframes
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
  • Contributed to company growth by consistently meeting or exceeding performance benchmarks in key metrics
  • Managed high call volumes with focus on quality and efficiency, maintaining customer satisfaction
  • Served as a liaison between customers and internal departments, facilitating communication to resolve issues promptly
  • Mastered various tools and platforms used for virtual support, enhancing overall productivity and effectiveness in assisting customers

Assistant Training Manager

TopGolf
01.2023 - 07.2023
  • Designed training schedules for new and existing employees
  • Collaborated with management to align on strategy and communication of content
  • Mentored team members to succeed and advance within department and company
  • Roleplayed various scenarios with teams to build confidence in handling situations

Venue Manager

Topgolf
05.2022 - 07.2023
  • Supporting employees when they face challenges and holding the responsible for meeting job expectations
  • Setting an example for my team by following company polices and demonstrating enthusiasm for my work
  • Delegate daily tasks to team members to optimize group productivity
  • Fostered positive employee relationships through communication, training and development coaching
  • Collaborate with management team to implement new work procedures or policies
  • Keep work areas clean, neat and free of safety hazards to maximize efficiency
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service
  • Motivate and empower team members to build customer satisfaction and loyalty to support retention and growth
  • Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues
  • Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times
  • Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly
  • Supervised events from start to finish using effective crowd control methods

Model/Brand Ambassador

Majority Los Angeles
06.2019 - 07.2020
  • Conversed with customers to share information about products and services
  • Attended Industry events to promote and increase brand awareness
  • Stayed on top of industry-related topics, trends and tools to impact social growth and engagement
  • Promoted positive company image through superior customer service experiences
  • Remained focused, motivated and professional throughout shoots and events
  • Promoted products and services by posing for websites and industry photo shoots

Host/Restaurant Server

The Great Maple Pasadena
05.2019 - 05.2020
  • Worked with office manager to attain operational goals
  • Handled payment processing and provided customers with receipts and proper bills and change
  • Coordinated service for food runners and other kitchen staff
  • Illustrated knowledge of menu and service offerings to educate guests
  • Confirmed guest satisfaction by monitoring company time and quality standards for each meal
  • Operated POS terminals to input orders, split bills and calculate totals
  • Trained new employees on restaurant procedures and plating techniques
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Confirmed appointments, communicated with clients, and updated client records
  • Answered phone promptly and directed incoming calls to correct offices
  • Kept reception area clean and neat to give visitors positive first impression
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts

Education

High School Diploma -

Oak Mountain High
Inverness, Al
06.2012

Skills

  • Workplace safety
  • Team Supervision
  • Active listening
  • Client support
  • Experience in leadership
  • High-energy attitude
  • Self-motivated
  • Multitasking and prioritization
  • Scheduling proficiency
  • Event support
  • Training and mentoring
  • Venue supervision
  • Staff management
  • Effective customer communication
  • Team Leadership
  • Time Management
  • Complex Problem-Solving
  • Communication and Collaboration
  • Adaptability and learning

Timeline

Collections Manager

StoreEase
09.2024 - Current

Virtual Manager

StoreEase
12.2023 - Current

Assistant Training Manager

TopGolf
01.2023 - 07.2023

Venue Manager

Topgolf
05.2022 - 07.2023

Model/Brand Ambassador

Majority Los Angeles
06.2019 - 07.2020

Host/Restaurant Server

The Great Maple Pasadena
05.2019 - 05.2020

High School Diploma -

Oak Mountain High

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Darius Barber