Darius Barber
Hoover,AL
Summary
Detail-oriented professional with exceptional communication skills and a proven track record in managing multiple tasks in fast-paced environments. Recognized for a proactive approach to identifying and resolving issues. Committed to optimizing processes and enhancing team performance.
Overview
6
6
years of professional experience
Work History
Media Pro
Next Door Photos
Birmingham, AL
03.2024 - Current
- Enhanced property marketability by capturing high-quality images for real estate listings.
- Utilized advanced photography techniques to showcase properties in the best possible light, attracting potential buyers.
- Elevated property listings with visually appealing virtual tours that generate increased buyer interest.
- Collaborated with realtors to understand their vision, and deliver impactful visual content.
Collections Manager
StoreEase
09.2024 - 03.2025
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Oversaw daily posting of payments to customer accounts.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
Virtual Manager
StoreEase
12.2023 - 09.2024
- Accomplished multiple tasks within established timeframes
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Contributed to company growth by consistently meeting or exceeding performance benchmarks in key metrics
- Managed high call volumes with focus on quality and efficiency, maintaining customer satisfaction
- Served as a liaison between customers and internal departments, facilitating communication to resolve issues promptly
- Mastered various tools and platforms used for virtual support, enhancing overall productivity and effectiveness in assisting customers
Assistant Training Manager
TopGolf
01.2023 - 12.2023
- Designed training schedules for new and existing employees
- Collaborated with management to align on strategy and communication of content
- Mentored team members to succeed and advance within department and company
- Roleplayed various scenarios with teams to build confidence in handling situations
Venue Manager
Topgolf
05.2022 - 07.2023
- Supporting employees when they face challenges and holding the responsible for meeting job expectations
- Setting an example for my team by following company polices and demonstrating enthusiasm for my work
- Delegate daily tasks to team members to optimize group productivity
- Fostered positive employee relationships through communication, training and development coaching
- Collaborate with management team to implement new work procedures or policies
- Keep work areas clean, neat and free of safety hazards to maximize efficiency
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service
- Motivate and empower team members to build customer satisfaction and loyalty to support retention and growth
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly
- Supervised events from start to finish using effective crowd control methods
Host/Restaurant Server
The Great Maple Pasadena
05.2019 - 05.2020
- Worked with office manager to attain operational goals
- Handled payment processing and provided customers with receipts and proper bills and change
- Coordinated service for food runners and other kitchen staff
- Illustrated knowledge of menu and service offerings to educate guests
- Confirmed guest satisfaction by monitoring company time and quality standards for each meal
- Operated POS terminals to input orders, split bills and calculate totals
- Trained new employees on restaurant procedures and plating techniques
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Answered phone promptly and directed incoming calls to correct offices
- Kept reception area clean and neat to give visitors positive first impression
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
Education
Associate of Arts - Culinary Arts
Jefferson State Community College
Birmingham, AL09.2014
High School Diploma -
Oak Mountain High
Birmingham, AL05.2011
Skills
- Photography techniques
- Team collaboration
- Training development
- Time management
- Attention to detail
- Leadership skills
- Collections management
- Performance evaluation
Timeline
Collections Manager
StoreEase
09.2024 - 03.2025
Media Pro
Next Door Photos
03.2024 - Current
Virtual Manager
StoreEase
12.2023 - 09.2024
Assistant Training Manager
TopGolf
01.2023 - 12.2023
Venue Manager
Topgolf
05.2022 - 07.2023
Host/Restaurant Server
The Great Maple Pasadena
05.2019 - 05.2020
Associate of Arts - Culinary Arts
Jefferson State Community College
High School Diploma -
Oak Mountain High
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