Darius Brock
Jackson,MS
Summary
VoIP network specialist with solid track record in designing, implementing, and maintaining robust VoIP infrastructures. Known for strong analytical skills, effective problem-solving capabilities, and high adaptability to evolving technologies. Proven ability to enhance network performance and ensure seamless communication systems through collaborative teamwork and strategic planning. Highly reliable with focus on delivering optimal results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
VoIP Network Engineer
Cspire Wireless
09.2024 - Current
- Strengthened client relationships by delivering prompt technical assistance for complex issues related to VoIP applications.
- Maximized productivity by providing technical support for end-users during the migration process from legacy systems to new VoIP platforms.
- Collaborated with cross-functional teams to ensure seamless integration of VoIP technologies into existing networks.
- Improved customer satisfaction with effective troubleshooting and resolution of VoIP issues.
Solutions Engineer
Lumen Technologies
01.2022 - 11.2023
- Continuously expanded technical knowledge base through ongoing professional development opportunities and active participation within industry forums or events.
- Designed and prepared technical presentations and recommended solutions for client issues.
- Collaborated closely with product management teams to identify essential features for product development roadmaps.
- Streamlined processes for improved customer support, leading to increased client satisfaction.
Digital Marketing Manager
State Farm
06.2022 - 01.2023
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Boosted brand awareness through the creation of engaging social media campaigns.
Park Lead
Walt Disney Parks and Resorts
10.2019 - 05.2020
- Managed vendor relations efficiently including food and beverage providers, ensuring a positive visitor experience.
- Boosted accessibility for all visitors by advocating for ADA-compliant updates in trails, restrooms, parking areas, signage.
- Successfully resolved conflicts among staff members or between visitors by utilizing strong communication skills and diplomacy techniques when required.
- Managed a team of staff members, ensuring efficient daily operations and providing ongoing training and support.
- Provided exceptional customer service by addressing visitor concerns promptly and professionally.
Education
Bachelor of Arts - Business Administration
Northwestern State University of Louisiana
Natchitoches, LA05-2020
Skills
- Telecom infrastructure
- Network troubleshooting
- Unified communications
- Customer support
- Wireless networking
- Call routing
- Switches and routers
- VoIP system integration
Timeline
VoIP Network Engineer
Cspire Wireless
09.2024 - Current
Digital Marketing Manager
State Farm
06.2022 - 01.2023
Solutions Engineer
Lumen Technologies
01.2022 - 11.2023
Park Lead
Walt Disney Parks and Resorts
10.2019 - 05.2020
Bachelor of Arts - Business Administration
Northwestern State University of Louisiana
Similar Profiles
Justin K BrelandJustin K Breland
Account Sales Representative at Cspire WirelessAccount Sales Representative at Cspire Wireless
DaShad HornesbugerDaShad Hornesbuger
Account Service Representative at Cspire WirelessAccount Service Representative at Cspire Wireless
Precious BettsPrecious Betts
Account Service Representative at Cspire WirelessAccount Service Representative at Cspire Wireless