Seeking a relationship management position with a financial institution where my leadership skills will move the mission of the organization forward, my business skills will better utilize available resources and find new avenues to increase responsible growth all while delivering world class customer service and ensuring the development of the team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Private Client Banker
JPMorgan Chase
Baltimore, MD
04.2022 - Current
Work with clients to support understanding of rationale and details of financial strategies while partnering with an advisor.
Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
Meet with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans .
Prospect for new business through networking, community outreach and customer referral generation.
Licensed Relationship Banker
Wells Fargo
Baltimore, MD
07.2021 - Current
Established customer base through community outreach and strategic business partnerships.
Referred clientele to partners to further discuss investment products and services suitable for clients based on objectives, resources and risk profiles.
Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Continually boosted branch production and revenue by 30% by consistently meeting all monthly and quarterly sales goals
Financial Literacy Teacher/Volunteer
The Stand Foundation
Washington DC
03.2020 - Current
Fostered programs that allow students to have basic understanding of financial foundational principles
Empowered to teach sectors of finance, along with developmental skills allowing students to take charge of their own developmental path
Personal Banker/ Business Advocate
Wells Fargo, Work Advocate Wells Fargo
Owings Mills, MD
08.2018 - 07.2021
Spearheaded books of business consisting of clients within various stages of business life cycle in order to properly assess needs of clients
Guided business acumen meetings to increase referral quality Networks to increase client base and encourage existing clients to expand financial portfolios
Collaborated with management to strategize sales techniques to increase branch productivity and customer service allowing household balance growth to increase by 10%
Performed individual financial analysis to determine appropriate loan and credit options in addition to assisting with new account openings and business deposits while building pipelines for cross-sell opportunities
Relationship Banker
Banker Bank of America
Crofton, MD
07.2017 - 08.2018
Proactively managed risk in every business, product and service transaction leveraging available tools
Worked with customers to build relationships by uncovering financial needs and recommending best products, services and solutions to meet those needs
Approached prospective clients through cold calling and emails to meet sales targets calling 30-40 clients daily
Leveraged targeted questioning strategies to discover insight on prospect needs and requirements
Cultivated relationships with key partners to ensure customers immediate needs were addressed and adhered to Administered and supported sales associates and cross-trained tellers to improve customer satisfaction
Teller
Bank Of America
12.2016 - 07.2017
Provided unique, customized solutions to individual customers and responded to customer queries
Produced and processed documentation on customer transactions, including large currency deposits and withdrawals, balancing ATM machines and teller cash boxes
Discussed convenient banking options to allow clients to bank seamlessly in addition to identifying needs to deepen clients relationship
Specialized in procedures for customers such as ordering new checks, stopping payments, and processing transactions
Education
General Studies
Morgan State University
Baltimore
Associate of Science - Accounting and Business Management
Community College Baltimore
Baltimore County
05.2024
Skills
Customer Service/Client Relations
Sales and Quality Assurance
Detail-Oriented
Strong Interpersonal Skills
Flexible and Adaptive
Business Loan and Cash Management Products
Financial Transaction Management
Certification
Life Insurance License
SIE
Series 7
Series 66
Timeline
Private Client Banker
JPMorgan Chase
04.2022 - Current
Licensed Relationship Banker
Wells Fargo
07.2021 - Current
Financial Literacy Teacher/Volunteer
The Stand Foundation
03.2020 - Current
Personal Banker/ Business Advocate
Wells Fargo, Work Advocate Wells Fargo
08.2018 - 07.2021
Relationship Banker
Banker Bank of America
07.2017 - 08.2018
Teller
Bank Of America
12.2016 - 07.2017
General Studies
Morgan State University
Associate of Science - Accounting and Business Management