Darius Brown
Grand Prairie,TX
Summary
Dependable and ambitious prospect seeking to transition into a position in a professional environment, where there is a need for a variety of office management and an analytical mindset. Proficiencies include good communication and leadership skills with a focus on producing quality service.
Technical support professional with strong focus on troubleshooting, system optimization, and user assistance. Expertise in resolving complex technical issues, enhancing user experience, and maintaining operational efficiency. Effective collaborator known for adaptability and delivering reliable results in dynamic environments. Skilled in communication, problem-solving, and using technical tools to support team objectives.
Overview
8
8
years of professional experience
Work History
Technical Support Advisor
Smart Start
03.2021 - 10.2024
- Answered inbound calls and web forms for clients active in alcohol monitoring process
- Educated and redirected the client to the appropriate regulatory agency for assistance
- Streamlined support ticket handling process for faster response times and higher customer satisfaction levels.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
- Delivered exceptional service by empathizing with customers'' concerns and resolving their problems quickly and accurately.
- Tailored technical explanations according to each client''s level of expertise, ensuring clarity and understanding.
- Escalated high-priority cases to appropriate departments, ensuring swift resolution and preventing potential downtime for clients.
Material Specialist
Avero Diagnostics
03.2020 - 03.2021
- Received, documented, and managed supply orders using Great Plains software
- Processed comparisons of outbound orders and inbound specimen for histology, genetics, Gyn/NonGyn
- Provided accounting support and maintained accurate records of the weekly supply inventory
- Assembled testing kits in the Pathology lab and scheduled carrier pickups
- Acted as Supervisor, created and maintained departmental standard operating procedures
Inventory Specialist
Astura Medical
01.2019 - 02.2020
- Analyzed and ensured all product attributes were correct on shipping and receiving forms
- Created quality output on high visibility projects relevant to the healthcare and medical industry
- Inspected and tracked of incoming and outgoing products ensuring accuracy and completeness
- Inspected newly manufactured spinal implants and instrumentation ensuring quality
- Packaging, labeling, and storage of newly manufactured spinal implants and instrumentation
Quality Control Inspector
SanMar Corp
08.2016 - 01.2019
- Optimized the quality and integrity reporting of warehouse data reports by inputting accurate orders, quality issues and customer returns in Quality Control database
- Prepared Quality Reports to Products Development team on demand
- Verified and inspected warehouse deliveries to ensure products and materials meet specifications
- Evaluated components and final products against quality standards and manufacturing specifications.
- Performed tool inventory including daily check out and return of tools by workers
- Communicated with production team members about quality issues.
Education
High School Diploma -
Macarthur High School
Irving, TX01.2011
Skills
- Commendable written and verbal communication
- Typing
- Customer support
- Technical support
- Customer service
- Communication skills
Timeline
Technical Support Advisor
Smart Start
03.2021 - 10.2024
Material Specialist
Avero Diagnostics
03.2020 - 03.2021
Inventory Specialist
Astura Medical
01.2019 - 02.2020
Quality Control Inspector
SanMar Corp
08.2016 - 01.2019
High School Diploma -
Macarthur High School
Similar Profiles
Brandon HuntBrandon Hunt
Sales Associate at Smart StartSales Associate at Smart Start
STEPHANIE OLIVIERSTEPHANIE OLIVIER
Reporting Agent at Smart StartReporting Agent at Smart Start
Jimin JeongJimin Jeong
Behavior Therapist at Smart StartBehavior Therapist at Smart Start