Summary
Overview
Work History
Education
Languages
References
Timeline
Generic

Darius Caldwell

Chicago,IL

Summary

Performance-oriented independent contractor with proven attention to detail and experience. Drives project success and customer satisfaction with high-quality work. Expert the field and always willing to go extra mile to meet budget and schedule targets. Inventive professional with comprehensive knowledge of business techniques, methods and principles. Outstanding expertise in diverse business functions, including content management systems, report analytics, expense management, and market research. Exceptional negotiation and multitasking abilities. Experienced professional bringing several years of experience in debt collections and accounts receivable. Expert in repayment negotiations and repayment plan structuring. Successful in managing bad debt by reducing aged accounts. Focused professional bringing many years' experience to growing industry company. Highly adept in managing billing and collections for single and multisite organizations. Successful in exceeding collections targets when reducing aged accounts. Recent graduate with extensive training in accounting, excited to secure rewarding role in collections as professional. Well versed in accounts receivable and accounts payable principles with expert data entry skills. Experienced in general ledger accounting, account reconciliation, financial analysis, and financial reporting.

Overview

6
6
years of professional experience

Work History

Independent Contractor

credit innovators
Chicago, IL
02.2023 - Current
  • Developed and implemented marketing strategies to increase customer engagement.
  • Created promotional materials, including flyers, brochures, and direct mail pieces.
  • Conducted market research to identify potential customers and target markets.
  • Managed daily operations of the business, including budgeting and financial reporting.
  • Negotiated contracts with vendors for services and supplies.
  • Provided technical assistance to clients in using products or services.
  • Organized events such as trade shows, conferences, and seminars.
  • Researched industry trends to ensure competitive pricing structures were maintained.
  • Coordinated shipping of products or services to customers in a timely manner.
  • Maintained relationships with existing customers while seeking new ones.
  • Analyzed customer feedback data to improve customer service processes.
  • Identified opportunities for process improvement within the organization.
  • Designed online advertising campaigns that drove website traffic and conversions.
  • Performed quality assurance testing on all products prior to release.
  • Built successful partnerships with other businesses in related industries.

Service Manager

Chipotle
Homewood, IL
07.2021 - 10.2023
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Resolved customer complaints in a timely manner.
  • Identified opportunities to increase efficiency through automation or process re-engineering.
  • Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.

Collection Agent

Regional Acceptance
Raleigh, NC
06.2018 - 07.2021
  • Developed and maintained strong customer relationships to ensure payment of overdue accounts.
  • Conducted outbound calls to delinquent customers in order to secure payment or arrange for payment plan.
  • Negotiated with customers regarding repayment plans, settlement offers, and other arrangements as needed.
  • Investigated and resolved disputes involving past due payments on accounts.
  • Drafted letters to send to delinquent customers notifying them of their outstanding balance.
  • Processed payments received from customers by check, money order, or electronic transfer.
  • Maintained a database of account information such as contact information, payment history, and status of collections efforts.
  • Responded promptly to customer inquiries via phone and email regarding billing issues and account balances.
  • Provided detailed reports on the progress of collection efforts on a weekly basis.

Education

Bachelor of Arts - Agricultural Business And Management

La Film School
Hollywood
10-2024

Languages

English
Professional

References

References available upon request.

Timeline

Independent Contractor

credit innovators
02.2023 - Current

Service Manager

Chipotle
07.2021 - 10.2023

Collection Agent

Regional Acceptance
06.2018 - 07.2021

Bachelor of Arts - Agricultural Business And Management

La Film School
Darius Caldwell