Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Darius Evans

Matteson,IL

Summary

Energetic customer service representative, skilled in resolving inquiries and complaints efficiently. Known for my strong leadership skills and ability to implement innovative solutions, I thrive in fast-paced environments where I can utilize my communication skills to exceed expectations and drive satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Managing Partner

KBP Foods
03.2013 - 05.2019
  • Oversee all aspects of restaurant operations, including staffing, scheduling, and daily management activities.
  • Monitor and analyze financial performance, including sales trends, expenses, and profit margins, to identify areas for improvement.
  • Recruit, train, and mentor staff, providing ongoing coaching and performance feedback to foster a positive work environment.
  • Directed payables and vendor invoices, verifying purchase orders, deliveries, and approvals (three-way match process).
  • Improved cost controls and reconciliation processes, reducing discrepancies in vendor billing.

Administrative Assistant

Walmart Distribution Center
06.2019 - 03.2025
  • Accurately processed and submitted inventory line items, ensuring records aligned across warehouse and POS systems.
  • Performed daily inventory reconciliation to confirm stock counts and system data matched.
  • Managed manual and electronic line-item entries in the inventory system, maintaining accuracy under tight deadlines.
  • Handle incoming and outgoing communications, including phone calls, emails, and interoffice memos, and relaying messages to appropriate personnel in a timely manner.
  • Provided administrative support by preparing reports, purchase orders, and delivery records for management approval.

Lead Tech Associate

Office Depot
04.2014 - 08.2017
  • Assisting customers with selecting technology products, including computers, printers, software, and accessories.
  • Diagnosing and repairing technology issues for customers and setting up new devices, transferring data, or configuring software.
  • Training and mentoring sales associates on technology products and services.
  • Monitoring and reporting sales performance to management.

Accounts Receivable

Staples
03.2025 - Current
  • Manage 50+ customer accounts daily, ensuring payments are applied and accounts are reconciled.
  • Reduced past-due balances by driving timely collections and resolving disputes.
  • Applied and researched payments (checks, ACH, credit cards) with 100% accuracy.
  • Released/held customer orders based on account standing to minimize risk.
  • Met 25-hour SLA response time, supporting strong customer satisfaction.
  • Partnered with Cash Applications, Sales, and Billing teams to resolve complex account issues.

Education

Information Technology -

Sophia Learning
09.2025

Business Management - undefined

Prairie State College
06.2015

Skills

  • Leadership
  • Customer Relationship Management
  • Problem Solving
  • Communication
  • Scheduling
  • Time Management
  • Adaptability
  • Microsoft Office
  • Microsoft Teams
  • Virtual Team Building
  • Technical Proficiency
  • Digital Communication
  • Customer Service
  • Record Keeping
  • Bookkeeping
  • Payment Collection

Certification

  • Leading People (03/2024) Issuing Institution: Harvard ManageMentor
  • Solving Problems with Creative and Critical Thinking (04/2024) Issuing Institution: Harvard ManageMentor
  • Writing Skills (04/2024) Issuing Institution: Harvard ManageMentor
  • Strategic Thinking (04/2024) Issuing Institution: IBM

Timeline

Accounts Receivable

Staples
03.2025 - Current

Administrative Assistant

Walmart Distribution Center
06.2019 - 03.2025

Lead Tech Associate

Office Depot
04.2014 - 08.2017

Managing Partner

KBP Foods
03.2013 - 05.2019

Business Management - undefined

Prairie State College

Information Technology -

Sophia Learning

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