Diligent Leader with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
8
8
years of professional experience
Work History
General Manager
GardaWorld Security
06.2022 - 05.2025
Managed budget implementations, oversaw P&L for branch and drove results to produce a healthy P&L, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability, while decreasing NBOT.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Small Business Owner
Alliance Private Security LLC
01.2020 - 06.2022
Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Promoted business via social media to generate leads and maximize brand identity.
Enhanced company reputation by consistently delivering exceptional service quality to customers.
Boosted revenue by identifying new business opportunities and diversifying product offerings.
Developed a high-performing team through effective recruitment, training, and performance management.
Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
Security Area Manager
Continental Secret Service Bureau
03.2017 - 01.2020
Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Transformed underperforming teams into productive, profitable teams.
Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
Education
Salem High School
Canton, MI
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Time management
Training and coaching
Staff management
Customer relations
Verbal and written communication
Administrative skills
Accomplishments
Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Marketing - Implemented marketing strategies which resulted in 130% growth of customer base.
Supervision - Supervised sales team to monitor sales activity and goal achievement.
Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
Supervised team of 400+ staff members with GardaWorld Security Services.