Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darius Grant

Denver,United States

Summary

Detail-oriented IT helpdesk professional with 3+ years of technical support experience, and a proven background in Microsoft systems administration, user account management, and troubleshooting. Skilled in delivering efficient front-line support for Windows, Microsoft 365, and Active Directory, while ensuring minimal downtime and strong user satisfaction. Experienced in healthcare IT as an Epic Scheduler, building and maintaining physician schedules to optimize patient access and clinic operations. Recognized for balancing technical expertise with workflow coordination, strong communication, and problem-solving skills to support both clinical staff and end users effectively. Seeking to leverage a blend of technical support and healthcare scheduling experience to enhance system reliability and operational efficiency in a fast-paced environment.

Overview

3
3
years of professional experience

Work History

IT Helpdesk

Stride
Denver, United States
04.2023 - Current
  • Conducted onboarding presentations for new hires on NEO (New Employee Orientation) protocols and policies, ensuring a clear understanding of organizational standards, and security requirements.
  • Managed employee terminations by coordinating off-boarding processes, including revoking system access, and handling documentation in compliance with security and HR policies.
  • Created new employee profiles by coordinating onboarding processes with HR. Using various PowerShell scripts to copy permissions. Also, utilizing Active Directory.
  • Managed users' access to applications and troubleshot issues, such as Lucid, the State of Colorado Medicaid Portal, Adobe, SmartSheet, and all Microsoft O365 applications, e.g., Excel, Word, Teams, Entra ID, Admin Center, and Azure. Phone system with Teams Admin.
  • Maintained STRIDE's IT Helpdesk call queue. Identified the needs of customers promptly and efficiently.
  • Ran weekly reports and collaborated closely with team members to achieve project objectives and meet deadlines.
  • Built and re-imaged computers using our company's operating system.
  • Managed the inventory of all devices for STIRDE via SNIPE IT, checking users in and out.

Medical Appointment Scheduler

Stride
Aurora, United States
05.2022 - 04.2023
  • Built provider schedules from every department and ancillary services via EPIC.
  • Provided front-line support to patients and staff by managing appointment scheduling, responding to inquiries, and resolving administrative and technical issues.
  • Ensured efficient communication and a positive patient experience by delivering empathetic, timely assistance.
  • Supported clinic operations through accurate data entry, coordination with healthcare providers, and the maintenance of the confidentiality of sensitive information.

Education

Computer And Information Systems Security -

Community College of Aurora
Aurora, CO
06.2026

High-school -

Northfield
Denver, CO
05.2019

Skills

  • Data entry
  • Problem solving
  • Team collaboration
  • Communication
  • Microsoft O365 admin proficiency and support
  • Active Directory management
  • Remote office availability
  • PowerShell scripting
  • Windows OS troubleshooting
  • Group policy management
  • BitLocker & Device encryption support
  • Inventory Management

Timeline

IT Helpdesk

Stride
04.2023 - Current

Medical Appointment Scheduler

Stride
05.2022 - 04.2023

Computer And Information Systems Security -

Community College of Aurora

High-school -

Northfield

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