Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Darius Harvey

Columbia,SC

Summary

  • Goal-oriented Customer Service Manager with 4 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
  • Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Wal Mart
Columbia, SC
06.2015 - 12.2019
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Devised and published metrics to measure organization's success in delivering world class customer service.
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Assessed and authenticated customer exchanges, voids and returns.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Led process improvement and problem-solving efforts to create
  • Standard procedures and escalation policy for customer support
  • Team.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.

Sales Associate

Journeys
Columbia, SC
10.2018 - 02.2021
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Tracked stock using company inventory management software.
  • Maintained records related to sales, returns and inventory availability.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.

Dental Assistant

Killian Road Dental Care
Columbia, SC
11.2016 - 12.2021
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Assisted in administering nitrous oxide.
  • Applied fluoride varnish and sealants.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
  • Prepared dental rooms and materials.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.

Picker and Package

Amazon
West Columbia, SC
11.2018 - 01.2019
  • Removed items from shelves or storage bins and scanned tags.
  • Printed labels, packaged boxes and loaded into outbound containers.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Scanned packages and boxes and moved to loading dock for shipment.

Education

High School Diploma -

Westwood High School
Blythewood, SC
06.2014

Cerificate - Dental Assisting

Palmetto School Of Career Development
Columbia,SC
07.2015

Skills

  • Stationary surveillance
  • Dispatch
  • Conflict resolution techniques
  • Theft Prevention Training
  • Emergency Management
  • Safety and Security
  • Superb Surveillance Skills
  • Security Operations Experience
  • Medical Emergency Response
  • English Fluency
  • Knowledge of Supervisory Concepts
  • Logistics
  • Scheduling
  • Cleaning
  • Math
  • Packaging
  • Materials Handling and Transport
  • Team Leadership
  • Training and Development
  • Account Updates
  • Team Building
  • Retail store support
  • Money handling abilities
  • Transaction processing
  • Office administration
  • Office organization

Certification

  • Certified Dental Assistant
  • CPR Certified
  • Nitrous Certified
  • X-Ray Certified
  • Invisalign Certified
  • Security Officer and Guard Licensed

Timeline

Picker and Package

Amazon
11.2018 - 01.2019

Sales Associate

Journeys
10.2018 - 02.2021

Dental Assistant

Killian Road Dental Care
11.2016 - 12.2021

Customer Service Manager

Wal Mart
06.2015 - 12.2019

High School Diploma -

Westwood High School

Cerificate - Dental Assisting

Palmetto School Of Career Development

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