Darius Harvey
Malibu,CA
Summary
Dynamic A&R Director and Customer Service Representative at TDE, adept in team leadership and project management. Excelled in fostering artist development and enhancing customer satisfaction through innovative strategies and empathetic service. Skilled in problem-solving and interpersonal communication, significantly improving operational efficiency and stakeholder relationships.
Overview
12
12
years of professional experience
Work History
A&R Director
TDE
07.2016 - Current
- Led a team of A&R professionals to manage and support a diverse roster of artists, ensuring effective communication and problem-solving to meet the needs of both artists and stakeholders.
- Developed and implemented strategies to improve the quality of artist development and project execution, drawing from strong organizational skills to prioritize and allocate resources effectively.
- Provided feedback and coaching to artists and internal teams, using strong interpersonal skills to guide performance improvements, foster professional development, and encourage high productivity.
- Developed and maintained strong working relationships with external partners such as producers, managers, and music executives, ensuring clear communication and collaborative efforts toward mutual success.
- Implemented continuous improvement initiatives , utilizing feedback from artists and stakeholders to improve processes, enhance operational efficiency, and increase satisfaction.
Customer Service Representative
TDE
01.2013 - 04.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Science - Psychology, Computer Science
Los Angeles City College
Los Angeles, CA08-2026
Skills
- Team Leadership & Development
- Strong Communication & Interpersonal Skills
- Project Management & Coordination
- Problem Solving & Conflict Resolution
- Client & Stakeholder Relationship Management
- Compliance & Regulatory Knowledge (in terms of industry standards)
- Creative Strategy & Process Improvement
- Performance Feedback & Coaching
- Scheduling & Resource Management
Timeline
A&R Director
TDE
07.2016 - Current
Customer Service Representative
TDE
01.2013 - 04.2015
Bachelor of Science - Psychology, Computer Science
Los Angeles City College
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