Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Darius Hill

Rochester,MN

Summary

Proven sales professional with a track record of exceeding sales targets by over 20% at Spectrum, adept in client service and conflict resolution. Leveraging exceptional communication and teamwork skills, I've successfully developed lasting customer relationships and enhanced team performance. Specialize in sales strategies and customer needs assessment, driving revenue growth and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Sales Associate

Spectrum
08.2020 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Collaborated with team members to achieve monthly sales targets.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.

Telephone Customer Service Representative

Alorica
07.2017 - 07.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Collaborated with team members to achieve monthly sales targets.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.

Education

Associates - Computer Science

Rochester Community And Technical College
Rochester, MN

General Education -

Champlin Park High School
Champlin, MN
06.2016

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-Solving
  • Reliable and punctual
  • Goal-Oriented
  • Exceptional customer service
  • Relationship Building
  • Outgoing Personality
  • Cash Handling
  • Money Handling
  • Flexible Schedule
  • Verbal/written communication
  • Stocking and Receiving
  • Client Service
  • Conflict Resolution
  • Store Opening and Closing
  • Sales expertise
  • Product Sales
  • Customer Needs Assessment
  • Complex Problem-Solving
  • Sales Strategies
  • Meeting deadlines
  • POS System Operation
  • Upselling
  • Professional Demeanor
  • Retail Store Operations
  • Sales Development
  • Negotiation Tactics
  • Product Promotions
  • Cold-calling
  • Client Account Management
  • Honest and Dependable
  • Reliable and Responsible
  • Attention to Detail
  • Adaptable and Flexible
  • Creative Thinking
  • Goal-Driven
  • Ability to Lift 40 pounds

Languages

Spanish
Professional Working

Timeline

Sales Associate

Spectrum
08.2020 - Current

Telephone Customer Service Representative

Alorica
07.2017 - 07.2018

Associates - Computer Science

Rochester Community And Technical College

General Education -

Champlin Park High School

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