Darius Holman
Avondale,AZ
Summary
Highly experienced Sales Representative known for exemplary team-building, successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently exceeding sales targets.
Overview
17
17
years of professional experience
Work History
Inside Sales Representative
Waste Managment
04.2017 - 04.2024
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Answered customers' questions regarding products, prices, and availability.
- Trained and coached team members with proven success.
Package Handler / Operations Manager
FedEx
07.2015 - 07.2017
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Managed roughly 15 employees by motivating, delegated, and organizing tasks.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
Crew Member
Culver's Restaurant
06.2007 - 05.2016
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Education
Public Policy And Administration - Arts
University of Wisconsin - Whitewater
Whitewater, WI05.2016
Associate of Arts - Arts
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05.2014
Skills
- Customer Service
- Attention to Detail
- Exceptional customer service
- Cheerful and energetic
- Adept multi-tasker
- Upselling and Cross Selling
- Customer Relationship Management
- Organized and Efficient
- Driven
- Sales expertise
- Relationship building and management
- Salesforce CRM
- B2B Sales
- Sales closing
- Salesforce
- Lead Generation
- Revenue Growth
- Persuasive negotiator
- Sales Pipeline Management
- Sales Representative of the Month Award
- Warm Calling
Accomplishments
- Surpassed monthly quotas by more than 100% every month.
- Earned Emerald Cirlce every quarter while employeed at WM.
- 2x Circle of Excellence winner (2021 & 2023). This is a yearly reward for all WM employees (Sales, Management and Operations) where only 2-4 members of WM-Phoenix Sales center was rewarded.
Timeline
Inside Sales Representative
Waste Managment
04.2017 - 04.2024
Package Handler / Operations Manager
FedEx
07.2015 - 07.2017
Crew Member
Culver's Restaurant
06.2007 - 05.2016
Public Policy And Administration - Arts
University of Wisconsin - Whitewater
Associate of Arts - Arts
Maricopa Community Colleges - Phoenix College