Summary
Overview
Work History
Skills
Education
Websites
Timeline
Generic

DARIUS ISESELE

Richmond,TX

Summary

Reliable System Administrator provides 24/7 oversight of valuable data and technological assets. Trusted to safeguard cybersecurity, employee privacy and business continuity.

Overview

5
5
years of professional experience

Work History

System Administrator

Texas Children Hospital
03.2025 - Current
  • Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
  • Managed onboarding and offboarding of employees.
  • Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
  • Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end-users.
  • Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.

Network Support Specialist

Kelsey-Seybold
10.2024 - 03.2025
  • Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure.
  • Conducted regular audits of software inventory to maintain accurate records and facilitate efficient resource allocation.
  • Spearheaded the development of new methodologies for analyzing provider data, positioning the organization as a leader in its field.
  • Maintained compliance with industry regulations by ensuring accurate documentation and reporting of all relevant provider information.
  • Presented complex findings in easily digestible formats during meetings or workshops, ensuring stakeholders had access to crucial information necessary for decision-making processes.
  • Collaborated with cross-functional teams to ensure seamless integration of provider data across multiple platforms.
  • Collaborated with stakeholders to develop tailored technical solutions that addressed unique business challenges and drove process improvement efforts.

Help Desk Support Specialist

Gulshan Enterprises
03.2024 - 09.2024
  • Provided exceptional customer service, addressing client concerns efficiently and professionally.
  • Resolved customer complaints promptly, demonstrating commitment to excellent customer service.
  • Collaborated with IT team members to develop comprehensive solutions for complex problems.
  • Assessed client needs through active listening and asking probing questions, leading to accurate issue identification.
  • Optimized workflow processes, resulting in faster ticket resolutions and increased productivity.
  • Provided clear instructions to end-users, enabling them to resolve issues independently and reduce future help desk calls.
  • Prioritized urgent requests efficiently while managing multiple tickets simultaneously under tight deadlines.
  • Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
  • Ensured compliance with company policies regarding data security during interactions with customers.
  • Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
  • Enhanced customer satisfaction by promptly resolving technical issues and providing professional assistance.
  • Utilized Active Directory to assist with user account creation and password reset.
  • Deployed applications to end users devices.
  • Uninstalled and reinstalled drivers for printer software connection.
  • Provided excellent customer service, addressing guest concerns promptly and professionally.
  • Managed high call volume, maintaining professionalism and patience while addressing customer concerns.

IT Technical Support Specialist

City Of Fulshear
11.2022 - 03.2024
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.
  • Improved customer service by providing guidance and support to court visitors.
  • Set up, multiple installs, upgrades, maintains, troubleshoots, and modifies computer hardware and software for personal desktop computer systems and laptops for end users.
  • Provided support to end users on variety of issues from PC desktop or laptop mobile device software installation, software customizations, software and hardware failure analysis, printer support, PC peripheral support, and LAN connectivity support which may include wireless connectivity.
  • Analyzed and troubleshooted PC computer systems, hardware and computer peripheral failures.
  • Documented, maintain, upgraded, or replaced PC hardware and software systems. Upgraded PC software as required
  • Installed and configures workstations and operating systems. Manages desktop problems to ensure timely and complete resolution.
  • Worked with end users and end user groups to evaluate and solve technical problems. Knowledgeable with PC administration concepts such as MS and Apple Desktop OS, and MS Office.
  • Provided computer help desk and on-site assistance to end users in troubleshooting and resolved computer programs, utilization, and modification issues.
  • Assisted in IOS device upgrade via cell phone.
  • Developed Microsoft upgrades to end users over night via system time manager.
  • Utilized Microsoft Exchange to create new user email accounts and grant licenses for access to Microsoft applications.
  • Reduced 1support tickets through proactive maintenance of hardware, software, and systems.

Insurance Claims Processor

Oscar Health Insurance
01.2020 - 11.2022
  • Developed an excellent grasp of the Administrative Operations systems.
  • Cultivated and built reports with several colleagues to facilitate several functional working relationships with peers both on immediate team and across Claims Teams.
  • Developed comprehensive understanding of 5+ workflows within claims department, including escalations reviews pathways.
  • Spearheaded several cross-departmental special projects across claims team.
  • Understood different policies and identified and measured impact of any change within Claims operations.
  • Utilized Nucleus for claim analyzation.
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures

Skills

  • Technical Support
  • Active Directory
  • Windows Installation
  • OS
  • Microsoft
  • Troubleshooting
  • Jira
  • SolarWinds
  • Software Installation
  • User Support
  • Desktop support
  • Python
  • Remote Support

Education

University of Phoenix

Houston, TX March 2025
Bachelor of Science: Cybersecurity 

Relevant Coursework: Information Systems Governance
Relevant Coursework: Information Systems Risk Controls and Auditing Management 

Relevant Coursework: Computer Network Defense

Relevant Coursework: Ethical Hacking Part 1
Relevant Coursework: Ethical Hacking Part 2

Relevant Coursework: Ethical Hacking Part 3
Relevant Coursework: Project Ethical Hacking

Relevant Coursework: Network Troubleshooting and Support Relevant Coursework: Cyber Domain Relevant Coursework: Foundation Of Security

Relevant Coursework: Windows Server Configurations
Relevant Coursework: Foundation Cloud Services


University of Phoenix

Houston, TX 06/2021

 Associate of Arts  - Information Technology
• Relevant Coursework: Sniffing & Network Analysis
•Relevant Coursework: Network Defense Part 3
• Relevant Coursework: Object- Oriented Security Scripting


Elsik High School
Houston, TX 06/2012

 High School Diploma

Timeline

System Administrator

Texas Children Hospital
03.2025 - Current

Network Support Specialist

Kelsey-Seybold
10.2024 - 03.2025

Help Desk Support Specialist

Gulshan Enterprises
03.2024 - 09.2024

IT Technical Support Specialist

City Of Fulshear
11.2022 - 03.2024

Insurance Claims Processor

Oscar Health Insurance
01.2020 - 11.2022

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DARIUS ISESELE