DARIUS ISESELE
Richmond,TX
Summary
Dynamic System Administrator with a proven track record at Texas Children Hospital, enhancing issue resolution through effective communication and technical expertise. Skilled in Active Directory management and troubleshooting, I foster collaboration across departments, ensuring high customer satisfaction and seamless technology implementation. Passionate about leveraging innovative solutions to drive operational excellence.
Overview
12
12
years of professional experience
Work History
System Administrator
Texas Children Hospital
03.2025 - Current
- Established formal communication channels between leadership and end-users, which significantly enhanced the resolution time for issues.
- Created access pathways for end-users to effectively utilize application.
- Maintained and monitored application error queues, successfully resolving issues within the metadata database.
- Developed user-friendly interfaces for accessing the Tecsys application.
- Provided technical expertise and training to facilitate the implementation of new technologies and features.
- Responded to ServiceNow tickets in accordance with defined service level agreements (SLAs) to ensure timely resolutions.
- Collaborated with multiple departments to resolve issues and promote positive outcomes.
- Configured hospital departments within the Tecsys application to support supply chain operations and Epic usage.
- Effectively escalated high-risk items while fostering collaboration on appropriate solutions.
- Enabled seamless hardware and software upgrades, thereby minimizing disruptions for end-users.
- Managed configurations for access points and various hardware, including printers, Tecsys portals, and handheld devices.
- Ensured high customer satisfaction through prompt and accurate responses to system inquiries.
- Diagnosed and resolved complex issues related to software, servers, and networking.
- Managed and maintained Bartender software via the PAM server.
Network Support Specialist
Kelsey-Seybold
10.2024 - 03.2025
- Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure.
- Conducted regular audits of software inventory to maintain accurate records and facilitate efficient resource allocation.
- Spearheaded the development of new methodologies for analyzing provider data, positioning the organization as a leader in its field.
- Maintained compliance with industry regulations by ensuring accurate documentation and reporting of all relevant provider information.
- Presented complex findings in easily digestible formats during meetings or workshops, ensuring stakeholders had access to crucial information necessary for decision-making processes.
- Collaborated with cross-functional teams to ensure seamless integration of provider data across multiple platforms.
Help Desk Support Specialist
Gulshan Enterprises
03.2024 - 09.2024
- Provided exceptional customer service, addressing client concerns efficiently and professionally.
- Resolved customer complaints promptly, demonstrating commitment to excellent customer service.
- Collaborated with IT team members to develop comprehensive solutions for complex problems.
- Assessed client needs through active listening and asking probing questions, leading to accurate issue identification.
- Optimized workflow processes, resulting in faster ticket resolutions and increased productivity.
- Provided clear instructions to end-users, enabling them to resolve issues independently and reduce future help desk calls.
- Prioritized urgent requests efficiently while managing multiple tickets simultaneously under tight deadlines.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Ensured compliance with company policies regarding data security during interactions with customers.
- Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
- Enhanced customer satisfaction by promptly resolving technical issues and providing professional assistance.
- Managed high call volume, maintaining professionalism and patience while addressing customer concerns.
- Utilized Active Directory to assist with user account creation and password reset.
- Deployed applications to end users devices.
- Uninstalled and reinstalled drivers for printer software connection.
- Provided excellent customer service, addressing guest concerns promptly and professionally.
IT Technical Support Specialist
City Of Fulshear
11.2022 - 03.2024
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Improved customer service by providing guidance and support to court visitors.
- Set up, multiple installs, upgrades, maintains, troubleshoots, and modifies computer hardware and software for personal desktop computer systems and laptops for end users.
- Provided support to end users on variety of issues from PC desktop or laptop mobile device software installation, software customizations, software and hardware failure analysis, printer support, PC peripheral support, and LAN connectivity support which may include wireless connectivity.
- Analyzed and troubleshooted PC computer systems, hardware and computer peripheral failures.
- Documented, maintain, upgraded, or replaced PC hardware and software systems. Upgraded PC software as required
- Installed and configures workstations and operating systems. Manages desktop problems to ensure timely and complete resolution.
- Worked with end users and end user groups to evaluate and solve technical problems. Knowledgeable with PC administration concepts such as MS and Apple Desktop OS, and MS Office.
- Provided computer help desk and on-site assistance to end users in troubleshooting and resolved computer programs, utilization, and modification issues.
- Assisted in IOS device upgrade via cell phone.
- Developed Microsoft upgrades to end users over night via system time manager.
- Utilized Microsoft Exchange to create new user email accounts and grant licenses for access to Microsoft applications.
Insurance Claims Processor
Oscar Health Insurance
01.2020 - 11.2022
- Developed an excellent grasp of the Administrative Operations systems.
- Cultivated and built reports with several colleagues to facilitate several functional working relationships with peers both on immediate team and across Claims Teams.
- Developed comprehensive understanding of 5+ workflows within claims department, including escalations reviews pathways.
- Spearheaded several cross-departmental special projects across claims team.
- Understood different policies and identified and measured impact of any change within Claims operations.
- Utilized Nucleus for claim analyzation.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures
Customer Service Sales Representative
Coca, Southwest Beverage
01.2018 - 01.2020
- Maintained appropriate product levels in beverage sections and throughout accounts including shelf location and cold equipment
- Managed backstock inventory levels and trade breakage in assigned accounts
- Followed customer service expectations through daily communication, problem resolution, and appropriate follow-ups
- Determined stores' product needs, placed and transmitted appropriate orders in conjunction with existing geographic sales routes
- Transported and replaced and maintain Point of Sale advertisements.
- Trained and mentored new sales representatives
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Enhanced customer loyalty through exceptional customer service and personalized recommendations.
- Streamlined customer service processes for increased efficiency and effectiveness.
Wine Merchandiser
Republic National Distribution Center
01.2015 - 01.2018
- Answered customer questions regarding store merchandise, department information, and pricing.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Constructed and maintained products on displays according to schematics, directions, and standards
- Updated account information for all assigned accounts and used information to plan
- Presented promotional activities and suggestions to customers
- Submitted daily activity reports and merchandising reports
- Prepared and maintained required paperwork, reports, and records
- Verifying products, and recording incoming merchandise
- Arranged transportation in coordinating shipping/receiving merchandise
- Oversaw and handled presentations of merchandise on store floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
Customer Service Sales Rep
SAM'S CLUB
01.2014 - 01.2015
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
- Developed comprehensive knowledge of products and services to provide accurate information to customers.
- Maintain inventory, performed cycle counts
- Supervised Co-workers on a duty that was asked by Manager
- Maintain records of all outgoing and incoming shipments from and to the warehouse
- Prepare shipments with the correct mailing labels and ensure that all orders and withdrawal requests from the warehouse are correctly fulfilled
- Ensure that the goods delivered to the warehouse are in accordance with approved orders and the associated bill of lading or invoice
- Maintain the automated inventory management system to ensure that actual physical inventory matches the database's logical inventory.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 85% of issues
Education
Bachelor of Science - Cybersecurity
University of Phoenix
Houston, TX03.2025
Associate of Science -
University of Phoenix
Houston, TX06.2021
High School Diploma -
Elsik High School
Houston, TX06.2012
Skills
- Mobile devices
- Help desk support
- Critical thinking
- Technical support
- Active Directory management
- Windows installation and configuration
- Operating systems expertise
- Microsoft Office applications
- Troubleshooting techniques
- Jira project management
- SolarWinds monitoring tools
- Command line interface proficiency
- Software installation and maintenance
- User support services
- Technical troubleshooting strategies
- Desktop support services
- Python programming fundamentals
- Remote assistance and support
- ServiceNow administration
- Dynatrace expertise
Education
University of Phoenix
Houston, TX
March 2025
Bachelor of Science: Cybersecurity
•Relevant Coursework: Information Systems
Governance
•Relevant Coursework: Information Systems Risk
Controls and Auditing Management
•Relevant Coursework: Computer Network Defense
Relevant Coursework: Ethical Hacking Part 1
Relevant Coursework: Ethical Hacking Part 2
Relevant Coursework: Ethical Hacking Part 3
Relevant Coursework: Project Ethical Hacking
Relevant Coursework: Network Troubleshooting and Support
Relevant Coursework: Cyber Domain
Relevant Coursework: Foundation Of Security
Relevant Coursework: Windows Server Configurations
Relevant Coursework: Foundation Cloud Services
University of Phoenix
Houston, TX
06/2021
Associate of Arts : Information Technology
• Relevant Coursework: Sniffing & Network Analysis
•Relevant Coursework: Network Defense Part 3
• Relevant Coursework: Object- Oriented Security Scripting
Elsik High School
Houston, TX
• 06/2012 High School Diploma
Timeline
System Administrator
Texas Children Hospital
03.2025 - Current
Network Support Specialist
Kelsey-Seybold
10.2024 - 03.2025
Help Desk Support Specialist
Gulshan Enterprises
03.2024 - 09.2024
IT Technical Support Specialist
City Of Fulshear
11.2022 - 03.2024
Insurance Claims Processor
Oscar Health Insurance
01.2020 - 11.2022
Customer Service Sales Representative
Coca, Southwest Beverage
01.2018 - 01.2020
Wine Merchandiser
Republic National Distribution Center
01.2015 - 01.2018
Customer Service Sales Rep
SAM'S CLUB
01.2014 - 01.2015
Bachelor of Science - Cybersecurity
University of Phoenix
Associate of Science -
University of Phoenix
High School Diploma -
Elsik High School