Darius Jackson
Los Angeles,CA
Summary
Seeking a position as a team player in a customer-oriented organization where I can leverage extensive customer service experience in a dynamic environment to contribute towards achieving corporate objectives.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
WICAC
01.2023 - Current
- Welcomed and assisted 20-30 visitors per shift, providing support with baggage and directions
- Handled two phone lines, effectively managing communications with clients and staff
- Maintained a neat and organized workspace and waiting area
- Delivered exceptional customer service with a friendly and helpful attitude
- Provided administrative and clerical support, ensuring smooth operations at a busy senior center.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Security Guard
Securitas
01.2020 - 01.2022
- Acted as primary point of contact with the public, maintaining a professional demeanor
- Ensured safety and monitored designated areas effectively
- Responded promptly to alarms and safety concerns
- Managed access to secure areas in adherence to security protocols.
Customer Service Representative
Kelly Services - Apple
03.2021 - 12.2021
- Managed customer interactions via telephone, addressing concerns related to MSS and iOS systems
- Resolved technical issues and coordinated repairs for Apple products
- Demonstrated multitasking ability by handling multiple calls and chats simultaneously
- Upheld Apple's high standards of customer service throughout all interactions.
Education
HVAC Certification - HVAC Program
UEI College
Huntington Park05.2025
High School Diploma -
Alliance Cindy And Bill Simon Technology Academy High School
Los Angeles, CA06.2021
Skills
- Customer Service
- Data Entry
- Scheduling
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Internet Research
- Email Management
- Typing Speed: 80 words per minute
- Public Speaking
- Document Processing
- Filing and Faxing
- Software and Website Troubleshooting
References
Available upon request
Timeline
Administrative Assistant
WICAC
01.2023 - Current
Customer Service Representative
Kelly Services - Apple
03.2021 - 12.2021
Security Guard
Securitas
01.2020 - 01.2022
HVAC Certification - HVAC Program
UEI College
High School Diploma -
Alliance Cindy And Bill Simon Technology Academy High School