Quality Assurance
Darius Jenkins
Quality Assurance Analyst
Henryville,PA
Summary
Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Extensive knowledge in computer software development. Solid background performing quality assurance review and consultative services for customers.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Quality Assurance Analyst II
Almac Clinical Technologies
Lansdale, PA
04.2022 - Current
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout QA's process.
- Acted as liaison between QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of project's lifecycle.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Participated in requirements and used case reviews.
- Managed 15 - 20 projects over short or long timelines, making sure to meet clients deadlines
Information Technology Specialist
Department of Child Protection and Permanency
Trenton, NJ
03.2019 - 03.2022
- Planned, configured, and troubleshoot networked devices including but not limited to printers, desktops, tablets, servers, and scanners; provided arrangements for replacements or repair.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Independently managed end user staff of 350+, prioritizing and balancing all technical issues.
- Able to apply temporary/permanent fixes to resolve operating problems quickly/efficiently, and to coordinate with vendors or agency personnel to accomplish same.
- Able to utilize various types of electronic and/or manual recording and information systems used by agency, office, or related units.
- Studied operating systems and available software to determine which programming technique will result in optimum timing, storage utilization, and overall efficiency.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Technical Support Specialist
Yorktel
Eatontown, NJ
08.2018 - 03.2019
- Delivered remote troubleshooting and analysis assistance for installation (or re-installation), usage and configuration questions for video conferencing systems.
- Responsible for reviewing critical and major alarms, alerts and connectivity status each day and respond according.
- Answer, evaluate, and prioritize requests for assistance from clients experiencing problems with software, networking, hardware with video conferencing systems.
- Collaborate with other support centers and business units to provide seamless problem resolution.
- Review diagnostic information to assist in isolation of issue (which could include, assistance interpreting log files).
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Resolved 10 technical support inquiries per day.
Education
Bachelor of Science - Software Engineering
Monmouth University
West Long Branch, NJ 09.2013 - 05.2017
Skills
Requirements Gathering
Interests
Networking
Technology
Development
Quote
Nothing is a waste of time if you use the experience wisely.
Auguste Rodin
Timeline
Quality Assurance Analyst II
Almac Clinical Technologies
04.2022 - Current
Information Technology Specialist
Department of Child Protection and Permanency
03.2019 - 03.2022
Technical Support Specialist
Yorktel
08.2018 - 03.2019
Bachelor of Science - Software Engineering
Monmouth University
09.2013 - 05.2017
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