Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Darius Johnson

Antioch,CA

Summary

Coordinated Global Security Operations Supervisor with 4+ years of security experience, providing exceptional security detail and supervision for highly valuable corporate assets. Diligent and collaborative facilitator of comprehensive security applications/systems with expertly trained personnel and deliberate preventive measures. Exceptional provider of practical on-the-job training for new and sustaining security personnel. Committed safety leader aiming to fulfill the next career opportunity in which honesty and integrity is highly valued. Well-versed in emergency protocols and basic first-aid/AED deployment. Pragmatic and professional in all situations. Highly-organized with an aptitude for driving productivity and performance within the Global Security Operations Center (GSOC) team, developed over 4+ years of security experience. Highly experienced in creating Standard Operating Procedures (SOPs), training guides, spreadsheets, and Drill scenarios to improve the overall performance the security team. Highly proficient in providing white glove customer service throughout global security operations when dealing with contractors, vendors, employees, and overall management. Highly proficient in monitoring and navigating through multiple security applications/systems such as Lenel Alarm Monitoring, Avigilon CCTV, Onsolve, Dataminr, ServiceInsight, Jira, Everbridge, and Envoy. Experienced in being apart of a Global International Security Team, working with on the ground security personnel in Korea, Japan, Singapore, New Zealand, Australia, Canada, Italy and Ireland. Highly experienced in domestic security operations within cities such as San Francisco CA, Pleasanton CA, Pacheco CA, Richmond CA, Austin TX, Salt Lake City UT, Phoenix AZ, Scottsdale AZ, and New York NY.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Global Security Operations Center Operator/Supervisor of Operations

G4S Secure Solutions
06.2021 - Current
  • Resolved issues and escalated problems with knowledgeable support and quality service
  • Monitored networks and network devices to resolve technical problems quickly
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Increased customer satisfaction by resolving issues regarding a multitude of different things such as badge activations and access control
  • Ensuring proper protocols are being followed while also including great customer service within each individual interaction
  • Developed and maintained incident response protocols to mitigate damage and liability during security breaches
  • Conducted security audits to identify vulnerabilities such as ensuring that proper badges have the appropriate access levels, identifying when there is a system issue regarding an automatic deactivation or activation of a badge and escalating it to through the proper channels
  • Also conducting camera audits to ensure that the surveillance in place is functioning properly to ensure the overall security operation is functioning as it should.

Global Security Operations Center Operator

G4S Secure Solutions
02.2020 - 06.2021
  • Resolved issues and escalated problems with knowledgeable support and quality service
  • Monitored networks and network devices to resolve technical problems quickly
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Increased customer satisfaction by resolving issues regarding a multitude of different things such as badge activations and access control
  • Ensuring proper protocols are being followed while also including great customer service within each individual interaction
  • Developed and maintained incident response protocols to mitigate damage and liability during security breaches
  • Conducted security audits to identify vulnerabilities such as ensuring that proper badges have the appropriate access levels, identifying when there is a system issue regarding an automatic deactivation or activation of a badge and escalating it to through the proper channels
  • Also conducting camera audits to ensure that the surveillance in place is functioning properly to ensure the overall security operation is functioning as it should.
  • Investigated incidents and wrote reports.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
  • Monitored video surveillance feed and system alerts for suspicious activity.

Safety Specialist

G4S Secure Solutions
09.2019 - 02.2020
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Conducted building/IDF patrols of key areas to spot security concerns
  • Monitored employee activities, confirming compliance with security regulations
  • Patrolled and monitored premises in company vehicle and by foot
  • Inspected patrol vehicles to ensure proper functionality
  • Enforced and communicated private property policy to trespassers

Security Officer

G4S Secure Solutions
03.2018 - 09.2019
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
  • Moved throughout facility and among customers to remain aware of any developing security situations, including transients and possible trespassers
  • Contacted law enforcement in case of unauthorized persons, documents and materials
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises
  • Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.

Education

Associate of Science - Management Information Systems

City College of San Francisco
San Francisco, CA

Skills

  • Investigation Program Development
  • White Glove Customer Service
  • Adaptable to New Security Technologies
  • Microsoft excel proficient
  • Google docs proficient
  • Google slides proficient
  • Public Speaking
  • Security Procedure Implementation
  • Security Reporting
  • Emergency Response and Management
  • Threat and Vulnerability Analysis
  • Problem Identification
  • First Aid and CPR
  • File and Records Management
  • Radio Traffic Monitoring
  • Terrorism Threat Identification
  • Incident Management
  • Fire Response
  • Law Enforcement Coordination

Accomplishments

  • Achieved Security Proficiency by creating an intensive Time Zone guide for the Avigilon Control Center Client application to ensure investigations are precise and accurate.
  • Coached and instructed quality team members in building up their strengths and weakness which increased productivity and moral throughout the team.
  • Created multiple Standard Operating Procedures (SOPs) which resulted in a positive response from the client which reflected positively on my Security Team.
  • Coached and instructed team members on how to create Standard Operating Procedures (SOPs), empowering them to take initiative and become leaders within the workplace.
  • Highly praised from Security and Client leadership for being proactive in identifying security threats and providing solutions.
  • Constructed and lead a Security project for the Avigilon Control Center Client application to create presets and organize security cameras throughout multiple locations.
  • Created and lead drill security scenarios that tested and challenged the knowledge of team members within the Global Security Operations Center (GSOC). Overall, ensuring readiness and preparedness for future emergency situations.
  • Continuing my pursuit in higher education while maintaining a healthy work/life balance.

Certification

February 2018 to Present AED March 2018 to Present CPR March 2018 to Present Driver's License

February 2018 to Present First Aid Certification

Additional Information

  • Best Regards, Darius Johnson , Willing to relocate, Authorized to work in the US for any employer.

Timeline

Global Security Operations Center Operator/Supervisor of Operations

G4S Secure Solutions
06.2021 - Current

Global Security Operations Center Operator

G4S Secure Solutions
02.2020 - 06.2021

Safety Specialist

G4S Secure Solutions
09.2019 - 02.2020

Security Officer

G4S Secure Solutions
03.2018 - 09.2019

Associate of Science - Management Information Systems

City College of San Francisco
Darius Johnson