Darius Jones
Jacksonville,AR
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
WFH Customer Service Representative-Remote
Healthcare Inc Center
11.2021 - Current
- Take customer calls, Answer customer questions, Confirm customer orders, Respond in a timely and accurate way, via phone, email or chat, Analyzing and reporting product malfunctions
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Skilled at successfully troubleshooting customer inquiries, resulting in a 70% first call resolution rate
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative-Remote
Walgreens call center
01.2020 - 10.2021
- Assist customers with complaints and questions, Inform customers about products and services, Take orders and process returns, Provide an understanding of the product and answering questions about their reservations
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained new personnel regarding company operations, policies and services.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Telecommunications Call Representative-remote
Teletech
09.2019 - 12.2019
- Communicate with supervisors via phone calls, video calls or chat messaging systems, Provide information about products and service, Take orders, Process returns
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Reduced customer complaints by providing accurate information and empathetic support during difficult situations.
- Maintained contact with customers to request referrals.
- Managed nearly around 60 incoming calls, emails and faxes per day from customers
Education
Political Science - Science, Technology, And Society
Southern Arkansas University
Magnolia, AR08.2019
High School Diploma -
J.A. Fair HighSchool
Little Rock, AR05.2016
Skills
- Telecommunication
- Technical Support
- Account Management
- Troubleshooting
- Computer Networking
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Data Entry
- Call center experience
- Computer Proficiency
- Complaint Handling
- Microsoft Excel
- Microsoft Outlook
- Call Management
- Order Processing
- Team Development
- Microsoft Office Suite
- Microsoft PowerPoint
- Data Collection
- De-Escalation Techniques
- Live chat support
- Dispute Resolution
- Reading Comprehension
- CRM software proficiency
Languages
English
Full Professional
Timeline
WFH Customer Service Representative-Remote
Healthcare Inc Center
11.2021 - Current
Customer Service Representative-Remote
Walgreens call center
01.2020 - 10.2021
Telecommunications Call Representative-remote
Teletech
09.2019 - 12.2019
Political Science - Science, Technology, And Society
Southern Arkansas University
High School Diploma -
J.A. Fair HighSchool