Darius Lewis
Dallas
Summary
Entry-level IT Support and Cloud Computing professional with hands-on experience in AWS infrastructure, technical troubleshooting, end-user support, and basic networking. Certified in AWS Solutions Architect – Associate, CompTIA Security+. Skilled in deploying secure cloud environments, providing technical assistance, and supporting enterprise IT operations. Fast learner committed to delivering reliable and scalable solutions in IT and cloud environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Property Manager Assistant
Wells Properties and Hospitality LLC
03.2022 - Current
- Provided remote and onsite technical support for Wi-Fi networks, Schlage smart locks, and minor electronics at managed properties.
- Configured dynamic pricing systems (PriceLabs, Wheelhouse) for property listing optimization.
- Supported CRM onboarding processes, tenant background checks, utility management, and digital billing for long-term guests.
- Troubleshoot technical issues related to property smart devices and web-based applications.
- Managed platform listings, data updates, and digital claim processes (Airbnb, VRBO).
- Developed strong client communication skills and incident management practices.
IT Help Desk & Communications Support
Bath & Window Expo
02.2019 - 01.2022
- Delivered Tier 1 IT support for hardware, software, and network issues across the company.
- Installed, configured, and maintained employee devices, software applications, and access permissions.
- Administered CRM system training and provided user support for new workplace tools.
- Documented IT procedures and supported minor web development for internal use.
- Assisted in software rollout and adoption through user training and troubleshooting.
Education
Bachelor’s Degree - Cloud Computing
Western Governors University
Skills
- Cloud Platforms: AWS (EC2, S3, IAM, Route 53, CloudFront, SSL/TLS)
- IT Support & Operations: Windows OS, Microsoft Office Suite, Hardware Setup, Software Installation, End-User Support, CRM Platforms
- Networking & Security: Basic Networking, IAM Access Management, HTTPS Configuration, Secure Access Controls
- Tools & Software: Ticketing Systems (ServiceNow exposure), Troubleshooting, Technical Documentation, Software Training, Remote Support Tools
Certification
- AWS Certified Solutions Architect – Associate (2024)
- CompTIA Security+ (2025)
- Microsoft Excel (Intermediate) (2022)
Timeline
Property Manager Assistant
Wells Properties and Hospitality LLC
03.2022 - Current
IT Help Desk & Communications Support
Bath & Window Expo
02.2019 - 01.2022
Bachelor’s Degree - Cloud Computing
Western Governors University
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