Summary
Overview
Work History
Education
Skills
Timeline
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Darius Marta

Fort Lauderdale,FL

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

8
8
years of professional experience

Work History

Merchant Services

ShipMonk
08.2022 - Current
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Set up appointments with potential and current customers to promote new products and services.
  • Used consultative sales approach to understand and meet customer needs.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Prospected new sales leads from directories, referrals and partners.

Client Experience Specialist

Top 2 Bottom Remodeling
02.2015 - Current
  • Assisted sales with product research, pricing and lead time information.
  • Assisted sales team during pre-project phase with preparation and execution of bid research.
  • Represented team during major installation projects and provided project management as dictated by sales team and team needs.
  • Developed and enhanced relationships with existing customers through excellent customer service and timely follow-up.

Martial Arts Instructor

Traditional Tae-kwon-do School Of Davie
03.2017 - 07.2022
  • Coached new students by breaking down techniques into simple moves.
  • Instructed on proper breathing techniques, stances, and forms.
  • Taught both core principles and fighting techniques to students of all levels.
  • Provided feedback and corrections to improve students' skills and techniques.
  • Promoted positive and inclusive environment by demonstrating discipline and respect to support students.
  • Assisted with sparring and contact exercises to pair students of similar rank, size, and age.
  • Encouraged physical fitness to encourage students to maintain healthy lifestyles.
  • Evaluated student performance to determine promotion in rank.
  • Imparted key etiquette points, discipline, and respect.
  • Helped students prevent injuries and rendered calm and professional aid in case of accidents.
  • Developed interactive and dynamic class structure and format to keep students engaged and motivated.
  • Communicated with parents to keep families informed of student progress and address concerns.
  • Kept up with certifications and continuing education to provide students with best possible instruction.

Education

Bachelor of Science - Business Administration And Management

Florida Atlantic University
Boca Raton, FL
12.2021

Skills

  • Service Quality
  • Security Services
  • Customer Needs Assessments
  • Client Contact
  • Performance Improvement
  • Livechat Messaging
  • Recreation Program Leadership
  • Evaluate Progress
  • Instructional Techniques
  • Schedule Appointments
  • Monitor Service Delivery
  • Resolving Conflicts
  • Customer Experience
  • Prospect Leads

Timeline

Merchant Services

ShipMonk
08.2022 - Current

Martial Arts Instructor

Traditional Tae-kwon-do School Of Davie
03.2017 - 07.2022

Client Experience Specialist

Top 2 Bottom Remodeling
02.2015 - Current

Bachelor of Science - Business Administration And Management

Florida Atlantic University

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Darius Marta