Hi, I’m
Darius McCoy II
Phoenix,AZ
Don't you dare underestimate the power of your own instinct.
Barbara Corcoran
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Savvy Web Developer eager to integrate rich media and exciting assets to grow usership. Innovates web design through novel site elements and app capabilities. Passionate about presenting users and clients with new, useful and attractive assets for online consumption.
Overview
16
years of professional experience
Work History
Artist Life Nation LLC
Graphic & Web Designer
2008.02 - Current (16 years & 7 months)
Job overview
- Coordinating and producing sites of templates for deals, projects, events and products – from imagery selection to delivery of the completed layouts; reports and communication to our investors, including typesetting; digital marketing collateral from existing templates – e.g
- HTML emails, newsletters, invitations, websites Producing print marketing collateral (flyers, brochures, advertisements) in various formats Interpreting a project's communication objectives to produce impactful diagrams, visual representations and design in various formats, taking into consideration layout and design fundamentals Producing presentation slides when advanced layout and design considerations are required Developing and maintaining existing fund websites Quality control on collateral design and copy, providing improvements as needed
- Developed custom web application interfaces with HTML and CSS to meet client requirements.
- Planned concepts by orchestrating and implementing designs to streamline interface operations.
- Created design concepts and sample layouts using knowledge of layout and design principles.
- Produced projects for advertising and informational purposes.
- Reviewed final layouts, making improvements and suggestions as needed.
- Studied photographs and other graphics to plan materials, products, or services.
Global Healing Center, Phoenix, AZ
Forklift Operator
2022.10 - 2023.08 (10 months)
Job overview
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Maintained current forklift training and certification as required by company policies.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Inspected lifts before use to prevent damage to goods.
- Transported material to correct locations and documented inventory changes.
- Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
Atrium Bancard, Phoenix, AZ
IT Technician
2021.11 - 2022.10 (11 months)
Job overview
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
- Detected and corrected error messages within software and hardware reporting systems.
- Applied corrective hardware solutions as problems arose and provided end-user training to enhance operations.
- Utilized password reset utility to unlock units with BIOS password locks.
- Analyzed workflows and procedures to recommend operational support tools and technologies.
Vanguard
Representative Participant Services
2020.02 - 2020.08 (6 months)
Job overview
- Assistance with processing withdrawals and payments
- Updating personnel information
- Provide calculations and summary for taxes Completing proper procedures for beneficiaries Ensure that participants are well informed of all that they would need to know
Endurance
Web Designer
2018.09 - 2019.08 (11 months)
Job overview
- Proposed and implemented the new site content architecture and navigation scheme for company website redesign
- Developed graphic images and effects to achieve design goals Worked directly with the client to establish project scope, interaction guidelines, and project timelines Provided competitive market analysis on the e-commerce site and proposed suggestions to the design and available functionality Ensured accuracy of website content by thoroughly editing and cross-checking
EdTech (Areotek Contracted), Tempe, AZ
Support Tech II
2017.08 - 2018.08 (1 year)
Job overview
- Worked closely with the manager to maintain time line for the project change process Gather all other assets and information needed by project manager to complete the project Completed updates to information provided by clients Made sure that functions operated correctly after data installs.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Answered use and repair questions via in-person, email and telephone requests.
- Generated reports and updated files and documentation.
Education
Towers High School , Decatur, GA
High School Diploma
10.2006
Art Institute of Dallas
Associates Degree Graphic/Web Design
Skills
- Compliance
- Quality Assurance
- Adobe Applications
- Critical / Analytical Thinking
- Relationship Management
- Data Management
- Training / Action Plans
- Marketing / Branding
- SEO
- Detailed Researching
- Proficient in computer applications
- CSS
- Mentoring and Coaching
- Storage and Organization
- Inventory Reporting
- Verbal and Written Communication
- Certified Forklift Operator
- PHP
- Scripting
- Web Security
- Javascript
- HTML
- Technical Support
- Social Media
- Website Updating
- Website Analytics Tools
- Wireframes
- Content Marketing
- Digital Animation
- Website Optimization
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Forklift Operator
Global Healing Center
2022.10 - 2023.08 (10 months)
IT Technician
Atrium Bancard
2021.11 - 2022.10 (11 months)
Representative Participant Services
Vanguard
2020.02 - 2020.08 (6 months)
Web Designer
Endurance
2018.09 - 2019.08 (11 months)
Support Tech II
EdTech (Areotek Contracted)
2017.08 - 2018.08 (1 year)
Graphic & Web Designer
Artist Life Nation LLC
2008.02 - Current (16 years & 7 months)
Towers High School
High School Diploma
Art Institute of Dallas
Associates Degree Graphic/Web Design
References
References available upon request.
Military Experience
Logistics for U.S. Air Force.
References
References available upon request.
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