Darius Mitchell
Norwich,USA
Summary
Demonstrated top performance metrics in the district, reflecting a results-oriented mindset. Technical proficiency utilized to streamline processes and improve service delivery. Extensive retail experience with a proven track record of increasing sales and customer loyalty. Awarded for excellence in service and operational leadership.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service and Engagement ETL
Target
09.2021 - Current
- Elevated guest experience by building a passionate team focused on reducing wait times and enhancing interactions.
- Maintained oversight of store sales growth, aligning team objectives with profitability goals.
- Executed proactive talent planning to meet staffing demands during peak traffic periods.
- Instituted ongoing training follow-ups to ensure understanding and skill proficiency among leaders.
- Facilitated meaningful discussions about career development within the Service and Engagement framework.
- Promoted a strong culture of accountability through clear expectations and performance evaluations.
- Addressed customer concerns promptly, empowering teams to resolve issues effectively.
- Analyzed guest feedback to implement changes that significantly improved service delivery.
Guest Service Team Leader
Target
06.2016 - Current
- As a Guest Service team leader, you lead the front end and are the face of what we stand for. Your leadership skills will enable Guest Service team members to go above and beyond guest expectations. You'll help your team deliver a frictionless, inspiring and rewarding experience for our guests. We are looking for leaders who are motivated by helping team members develop and can empower them to best serve our guests needs. Your guidance will help team members create a friendly and welcoming environment that generates lots of Target love and loyalty among guests. Welcoming and helpful attitude toward guests and other team members. Able to learn and adapt to current technology needs. Able to think quickly on the spot to answer guest questions. I handled employee reviews for those part of the front end( cashiers, customer service desk and cart attendants)
Department Manager
Gap Factory
12.2016 - 06.2017
- Directed men's department activities, optimizing logistics for prompt product floor availability. Led a rotating team of up to six members to handle thrice-weekly shipments effectively. Conducted monetary operations, ensuring secure store openings and closures. Held key holder position while temporarily acting as assistant store manager for three months. Strengthened operational performance through adept coordination of logistics and retail functions.
Department Manager
Old Navy
05.2015 - 12.2016
- Increased sales through diligent monitoring of store performance and product turnover. Led a team of employees during shifts, promoting high standards of service. Managed cash handling tasks, reliably preparing deposits for end-of-day pickup. Arranged merchandise in men's and women's sections to maximize visibility. Streamlined shipment processing to optimize inventory management. Handled customer disputes effectively, building rapport with loyal clientele. Celebrated for exceptional ability in customer service, enhancing overall shopping experience.
Abe
US Navy
06.2013 - 08.2014
- My stint in the military wasn't as long as most due to some family issues that happened at home. Birth of my first child and number of family deaths, they thought it be better for me to handle my home issues and then return.. I learned how to deal with people and the basic survival skills. MY job in the navy brought me around different walks of life to reach a common goal
06902Sales Team Member
Target
08.2011 - 08.2012
- Provided daily support to guests, contributing to a positive shopping experience. Led operations in shoe and jewelry departments, focusing on visual merchandising. Produced clear signage that improved department navigation for customers. Handled back stocking responsibilities to ensure product availability. Engaged with team members across departments, leveraging broad understanding of store offerings.
Customer Service Representative
Old Navy
10.2008 - 11.2011
- Executed pricing strategies and maintained inventory across all departments.
- Ensured efficient logistics and back stocking to optimize product availability.
- Provided exemplary customer service to meet diverse needs of clientele.
- Operated cash register and related devices for timely product transactions.
- Demonstrated proficiency in Microsoft Excel and Word for various operational tasks.
- Lifted over 200 pounds as required for stock management.
- Cultivated strong interpersonal skills to enhance customer interactions.
- Adapted quickly to new tasks, showcasing fast learning abilities.
Education
Associate of Arts - General Studies
Norwalk Community College
Norwalk, CT06.2010
High School Diploma - English CAPT
WestHill High School
01.2006
Skills
- Point of sale operation
- Conversational Spanish skills
- Ability to lift 200 lbs
- People-oriented approach
- Proficient in Excel and Word
- Tech-savvy
- Diligent and quick learner
- Cash management
- Leadership skills
- Analytical problem solving
Certification
- Food Safety
- January 2018 to Present
Training
- Supervisory Skills: Directing Others — Proficient
- May 2019
- Motivating others through feedback to identify improvements or corrective actions.
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Service and Engagement ETL
Target
09.2021 - Current
Department Manager
Gap Factory
12.2016 - 06.2017
Guest Service Team Leader
Target
06.2016 - Current
Department Manager
Old Navy
05.2015 - 12.2016
Abe
US Navy
06.2013 - 08.2014
06902Sales Team Member
Target
08.2011 - 08.2012
Customer Service Representative
Old Navy
10.2008 - 11.2011
High School Diploma - English CAPT
WestHill High School
Associate of Arts - General Studies
Norwalk Community College