Darius M Richarson-Sanders
Westerville,OH
Summary
Dynamic customer service professional with a proven track record at Kroger, excelling in conflict resolution and enhancing customer loyalty. Skilled in critical thinking and problem-solving, I effectively trained new representatives and implemented feedback systems, driving actionable improvements. Committed to teamwork and maintaining high standards of service in fast-paced environments.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Kroger
08.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed timely and effective replacement of damaged or missing products.
- Implemented and developed customer service training processes.
- Cross-trained and backed up other customer service managers.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Developed afeedback system for customers to share their service experience, leading to actionable improvements.
- Improved resolution time with effective problem-solving for customer complaints.
Footwear Associate
Dick's Sporting Goods
08.2022 - 05.2025
- Maintained a clean and visually appealing store environment, ensuring an enjoyable shopping experience for all customers.
- Assisted Footwear Department Manager with scheduling tasks, managing employee workloads, and providing constructive feedback during performance evaluations.
- Used proper sizing and fit guidelines to provide best experience for customers.
- Supported loss prevention efforts by adhering to company policies and reporting any suspected theft or misconduct immediately to supervisors.
- Developed strong product knowledge through ongoing training sessions and self-directed learning efforts, enabling confident assistance to customers seeking guidance on specific items or features.
- Suggested additional purchases to customers and directed them to store locations.
Education
No Degree - Civil Engineering
University of Akron
Akron, OH08-2028
High School Diploma -
Thomas Worthington
Worthington, OH05.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Revit AutoCAD
- Teamwork
- Time Management
- Work Ethic
- Leadership
- Communication
- Compatible
- Problem Solving
Timeline
Footwear Associate
Dick's Sporting Goods
08.2022 - 05.2025
Customer Service Representative
Kroger
08.2018 - Current
No Degree - Civil Engineering
University of Akron
High School Diploma -
Thomas Worthington
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