Darius Oliver
Hyannis,MA
Summary
Driven leader with a proven track record at Fashion Food LLC. (Wendy's), enhancing team productivity and customer satisfaction through effective leadership and motivational skills. Specialized in employee training and inventory control, achieving significant improvements in workflow efficiency and sales performance. Demonstrates exceptional ability in staff development and customer service, ensuring high standards of quality and safety.
Overview
11
11
years of professional experience
Work History
Shift Supervisor Trainee
Fashion Food LLC. (Wendy's)
08.2013 - 09.2024
- Conducted comprehensive training sessions for new hires, ensuring seamless integration into the team.
- Enhanced team productivity by providing guidance and training on efficient work methods.
- Implemented new processes for better workflow efficiency, resulting in faster order fulfillment.
- Conducted regular inventory checks to maintain adequate stock levels and minimize waste.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Supervised ongoing daily production phases.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Troubleshot equipment to reduce service calls and downtime.
- Coordinated project workflows for departments.
Ticket Seller
Steamship Authority
05.2020 - 07.2022
- Conducted comprehensive training sessions for new hires, ensuring seamless integration into the team.
- Enhanced team productivity by providing guidance and training on efficient work methods.
- Implemented new processes for better workflow efficiency, resulting in faster order fulfillment.
- Conducted regular inventory checks to maintain adequate stock levels and minimize waste.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Supervised ongoing daily production phases.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Troubleshot equipment to reduce service calls and downtime.
- Coordinated project workflows for departments.
Education
Deploma -
Southeastern Regional Vocational Tech
South Easton, MA03.2012
Skills
- Effective Leadership
- Motivational Skills
- Team Management
- Employee Training
- Goal-Oriented
- Training and mentoring
- Inventory Control
- Staff Development
- Customer Service
- Multitasking
- Flexible Schedule
- Worker Training
- Training and Development
Timeline
Ticket Seller
Steamship Authority
05.2020 - 07.2022
Shift Supervisor Trainee
Fashion Food LLC. (Wendy's)
08.2013 - 09.2024
Deploma -
Southeastern Regional Vocational Tech
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