Darius Oribello
Chesterfield,VA
Summary
Dynamic professional with extensive experience at Churchill Downs, excelling in customer service and staff training. Proven ability to enhance team performance and optimize inventory control. Recognized for resolving customer complaints effectively while maintaining high satisfaction levels. Strong decision-making skills and a commitment to fostering a motivated work environment.
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Diligent Manager with background in managing team schedules, resolving conflicts, and ensuring operational efficiency. Proven ability to streamline processes and improve staff productivity. Demonstrated leadership and communication skills in fast-paced environments.
Overview
10
10
years of professional experience
Work History
HHR Shift Manager
Churchill Downs
01.2025 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members on efficient workflow practices.
- Coordinated staff schedules to optimize coverage and performance during peak hours.
- Implemented inventory management procedures to maintain stock accuracy.
- Monitored customer service interactions, ensuring high satisfaction levels were met consistently.
- Facilitated training sessions to enhance staff understanding of policies and procedures.
- Assisted in resolving customer issues promptly, enhancing overall guest experience at events.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
HHR Supervisor
Churchill Downs
07.2024 - 01.2025
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Trained new team members on operational procedures and equipment usage.
- Coordinated workflow among staff to optimize productivity and efficiency.
- Assisted in inventory management, tracking stock levels and replenishing supplies as needed.
- Monitored employee performance, providing feedback and support to foster development.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels through effective communication.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
HHR Attendant
Churchill Downs
02.2024 - 07.2024
- Assisted customers with inquiries and provided information on services offered.
- Maintained cleanliness and organization in assigned areas to ensure a welcoming environment.
- Collaborated with team members to enhance service efficiency and customer satisfaction.
- Monitored inventory levels and reported shortages to management for timely replenishment.
Armed and Unarmed Security Officer
Top Guard Security
02.2023 - 02.2024
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify potential security risks and mitigate threats.
- Responded promptly to alarms and incidents, maintaining order and ensuring swift resolution.
- Assisted in training new security officers on protocols and emergency procedures.
- Prepared detailed incident reports for management review, documenting events accurately.
- Delivered exceptional customer service while addressing inquiries from staff and visitors.
- Implemented access control measures to regulate entry and maintain a secure environment.
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
Warehouse Worker
Amazon
10.2022 - 02.2023
- Operated warehouse equipment to efficiently handle inventory and fulfill customer orders.
- Assisted in training new team members on safety protocols and operational procedures.
- Monitored stock levels and reported discrepancies to maintain accurate inventory records.
- Collaborated with team members to streamline order processing and improve workflow efficiency.
- Implemented best practices for packaging and shipping, reducing damage during transit.
- Consistently lifted materials weighing as much as 120 pounds.
Delivery Driver
Owens Deliveries INC
07.2022 - 10.2022
- Delivered packages efficiently, ensuring timely arrival at destinations.
- Managed route optimization to enhance delivery speed and reduce fuel consumption.
- Maintained accurate logs of deliveries and vehicle maintenance records.
- Assisted in training new drivers on safety protocols and navigation systems.
Delivery Driver
Owens Deliveries INC
03.2022 - 07.2022
- Collaborated with warehouse staff to streamline loading processes and minimize delays.
- Implemented improvements to delivery procedures, increasing overall efficiency.
Warehouse Worker
Amazon
02.2022 - 03.2022
- Conducted regular inspections of work areas to ensure compliance with safety standards.
- Optimized storage solutions by organizing products based on size and demand frequency.
Postal Carrier
USPS
07.2020 - 12.2021
- Delivered mail efficiently to residential and commercial addresses, ensuring timely service.
- Maintained accurate records of deliveries and addressed any discrepancies promptly.
- Utilized handheld devices for tracking packages and managing delivery routes effectively.
- Collaborated with team members to optimize delivery schedules and improve route efficiency.
- Ensured compliance with safety regulations while operating postal vehicles in various conditions.
- Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
- Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
- Adapted quickly to changing conditions due to weather or traffic, adjusting routes as needed while maintaining punctuality in deliveries.
Warehouse Worker
UPS
10.2019 - 06.2020
- Participated in continuous improvement initiatives to enhance daily operations and service quality.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Consistently lifted materials weighing as much as 150pounds.
Delivery Driver and Warehouse Worker
Newport Pacific Cabinets
01.2019 - 10.2019
- Operated delivery vehicles safely while adhering to all traffic laws and company policies.
- Managed efficient route planning to ensure timely deliveries and customer satisfaction.
- Conducted vehicle inspections and maintenance checks to ensure operational readiness.
- Maintained accurate records of deliveries, mileage, and fuel consumption for reporting purposes.
Waiter
Hugley's Southern Cuisine
06.2018 - 12.2018
- Delivered exceptional customer service, ensuring guest satisfaction through attentive dining experiences.
- Collaborated with kitchen staff to coordinate timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing overall ambiance for patrons.
Sales Associate
Navy Exchange
10.2016 - 06.2017
- Delivered exceptional customer service, fostering client relationships and enhancing overall satisfaction.
- Executed daily sales strategies, contributing to increased revenue through effective product promotions.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Collaborated with team members to optimize store layout, improving customer flow and shopping experience.
- Developed visual merchandising displays that highlighted seasonal products, driving customer interest and purchases.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Booth Attendant
EK Fernandez 50th State Fair
06.2015 - 07.2015
- Developed efficient workflows for ticketing processes, reducing wait times during peak hours.
- Trained staff on equipment handling and customer service techniques to enhance team performance.
- Boosted revenue by creating eye-catching merchandise displays at game booths, encouraging patron participation.
Education
Associate of Arts - Philosophy
University of Hawaii At Manoa
Honolulu, HI01-2020
Admiral Arthur W. Radford High School
Honolulu, HI05-2017
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Relationship building
- Team development
- Delegating work
- Opening and closing procedures
- Punctual and reliable
- Inventory control
- Staff training and onboarding
- Documentation and reporting
- Payment processing
- Flexible schedule
- Performance reviewing
- Equipment troubleshooting
- Schedule oversight
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
HHR Shift Manager
Churchill Downs
01.2025 - Current
HHR Supervisor
Churchill Downs
07.2024 - 01.2025
HHR Attendant
Churchill Downs
02.2024 - 07.2024
Armed and Unarmed Security Officer
Top Guard Security
02.2023 - 02.2024
Warehouse Worker
Amazon
10.2022 - 02.2023
Delivery Driver
Owens Deliveries INC
07.2022 - 10.2022
Delivery Driver
Owens Deliveries INC
03.2022 - 07.2022
Warehouse Worker
Amazon
02.2022 - 03.2022
Postal Carrier
USPS
07.2020 - 12.2021
Warehouse Worker
UPS
10.2019 - 06.2020
Delivery Driver and Warehouse Worker
Newport Pacific Cabinets
01.2019 - 10.2019
Waiter
Hugley's Southern Cuisine
06.2018 - 12.2018
Sales Associate
Navy Exchange
10.2016 - 06.2017
Booth Attendant
EK Fernandez 50th State Fair
06.2015 - 07.2015
Associate of Arts - Philosophy
University of Hawaii At Manoa
Admiral Arthur W. Radford High School
Similar Profiles
Aubrey StewartAubrey Stewart
Assistant Manager at Churchill DownsAssistant Manager at Churchill Downs
Jennifer C. McGowanJennifer C. McGowan
Regulatory Compliance Officer at Churchill Downs Louisiana Horse Racing CompanyRegulatory Compliance Officer at Churchill Downs Louisiana Horse Racing Company
Jawid HussainiJawid Hussaini
Senior Database Administrator at Churchill DownsSenior Database Administrator at Churchill Downs
Jose Mercedes PachecoJose Mercedes Pacheco
Filed Safety Specialist at Lewis Tree ServiceFiled Safety Specialist at Lewis Tree Service
Jene JonesJene Jones
Residential Aide at Chesterfield County Residential ServicesResidential Aide at Chesterfield County Residential Services