Darius Parks
Greensboro,NC
Summary
Accomplished Help Desk Technician at NRTC, adept in technical troubleshooting and customer service. Enhanced user satisfaction by resolving complex connectivity issues and developing comprehensive IT documentation. Proven ability to manage support ticket systems efficiently, demonstrating strong problem-solving skills and attention to detail. Consistently improved user experience by 20% through proactive support and training initiatives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Help Desk Technician
NRTC - National Rural Telecommunications Cooperative
Raleigh, North Carolina
05.2023 - Current
- Resolved user inquiries and troubleshot technical issues efficiently.
- Configured and installed software and hardware for optimal performance.
- Developed documentation to facilitate ongoing user support.
- Managed inbound communications through calls, chats, and emails, adhering to company policies.
- Assisted customers in diagnosing and resolving voice, data, video, and connectivity problems.
Online Task Coordinator
TELUS International
Las Vegas, Nevada
03.2022 - 04.2023
- Enhanced user experience by evaluating online search results for improved content quality.
Utilized laptop or desktop for remote task access to review websites and products.
Delivered targeted feedback on emerging products and search engine results.
Participated in refining a leading global search engine's quality through diverse device usage.
Fulfillment Associate
Amazon
Kernersville, United States
06.2021 - 07.2022
- Utilized a handheld scanner to accurately place products into designated bar-coded shelves.
Inspected all items visually for damage prior to shelving to maintain quality standards.
Verified item accuracy to support a seamless customer ordering process.
Handler DOT
FedEx
Greensboro, NC
01.2021 - 06.2021
- Received and unloaded freight canisters with a daily 500- 1000 packages to be distributed to delivery drivers.
- Maintained a safe and productive working environment through safety checks before uses and reporting malfunctioning equipment.
Courier
Federal Express
Greensboro, NC
03.2020 - 01.2021
- Logistics and delivery of items, like documents, packages, or merchandise, across locations
Material Handler
Federal Express
Greensboro, NC
02.2019 - 03.2020
- Executed loading, unloading, and sorting of packages to ensure accurate shipment processing.
Maintained efficiency in a fast-paced warehouse environment while lifting heavy items.
Adapted to various shifts, including nights, weekends, and holidays, to meet operational needs.
Custodian
Guilford County Schools
Greensboro, NC
10.2017 - 02.2019
- Maintained building order through regular cleaning of restrooms and common areas.
Swept, mopped, and vacuumed floors to ensure pristine conditions.
Managed trash disposal by emptying receptacles systematically.
Restocked restroom supplies regularly to ensure availability for users.
Conducted groundskeeping tasks, such as sidewalk cleaning and debris removal.
Specialized in floor care techniques like stripping, waxing, and buffing.
Performed window washing for clarity and improved aesthetics.
Addressed emergency situations related to facility damage with urgency.
Delivery Driver
FedEx Ground
Kernersville, NC
10.2016 - 11.2017
- Logistics and delivery of items, like documents, packages, or merchandise, across locations
Package Handler
Fed Ex Ground
Kernersville, NC
11.2015 - 10.2016
- Managed efficient movement of packages within FedEx facility through effective loading, unloading, and sorting.
Ensured safety protocols were followed while operating scanners and handling heavy items.
Demonstrated strong work ethic and ability to work independently in a physically demanding role.
Focused on accuracy and efficiency in processing packages of diverse sizes and weights.
Education
Merit America
08.2022
Bachelor of Business Administration - BBA - Business Administration and Management, General
South University
10.2015
Bachelor of Arts - BA - Graphic Design
Chowan University
05.2013
Skills
- Network connectivity
- Technical troubleshooting
- Technical support
- Data entry
- Customer service
- Problem solving
- Time management
- Effective communication
- Attention to detail
- Remote assistance
- Help desk software
- Remote support
- User training
- Troubleshooting and diagnosis
- Support ticket system management
- Technical documentation
- IT service management (ITSM) oversight
- Operating systems
- Ticket management
- Network support
- Network testing
- IT documentation
- Windows 10
- Mac systems
- Ticket support system management
Certification
- Certified Resume Specialist: Education
- Operating Systems and You: Becoming a Power User
- Certificate of Completion
- IT Security: Defense against the digital dark arts
- The Bits and Bytes of Computer Networking
Timeline
Help Desk Technician
NRTC - National Rural Telecommunications Cooperative
05.2023 - Current
Online Task Coordinator
TELUS International
03.2022 - 04.2023
Fulfillment Associate
Amazon
06.2021 - 07.2022
Handler DOT
FedEx
01.2021 - 06.2021
Courier
Federal Express
03.2020 - 01.2021
Material Handler
Federal Express
02.2019 - 03.2020
Custodian
Guilford County Schools
10.2017 - 02.2019
Delivery Driver
FedEx Ground
10.2016 - 11.2017
Package Handler
Fed Ex Ground
11.2015 - 10.2016
Merit America
Bachelor of Business Administration - BBA - Business Administration and Management, General
South University
Bachelor of Arts - BA - Graphic Design
Chowan University
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