Darius Pullard
Champaign
Summary
Motivated professional experienced in leading teams to success. Possesses exceptional communication and problem-solving skills, as well as a strong ability to build relationships and motivate team members.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Rideshare Driver
Uber LLC
06.2024 - Current
- Delivered safe and efficient rides to passengers, maintaining high customer satisfaction levels.
- Navigated complex routes using GPS technology, optimizing travel times and enhancing service efficiency.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Implemented feedback mechanisms to improve service quality and enhance overall rider experiences.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Licensed Insurance Agent
USHealth Advisors
02.2024 - 06.2024
- Provided customer service to clients by responding to inquiries, resolving complaints and providing policy information.
- Identified gaps in existing coverage and recommended additional services to meet customer needs.
- Analyzed clients' current insurance policies and suggested additions or other changes.
- Developed relationships with clients and maintained contact to ensure customer satisfaction.
Bus Operator
Champaign-Urbana Mass Transit District
07.2022 - 10.2023
- Provided safe and efficient public transportation services to passengers in a timely manner
- Demonstrated strong customer service skills when interacting with passengers and responding to inquiries
- Adhered to company policies regarding operation of vehicles, safety procedures, and customer service standards
- Communicated effectively with dispatchers via two-way radio system for updates on traffic delays or changes in routes.
Life Engagement Manager
Autumn Leaves of Savoy
12.2021 - 02.2022
- Developed and maintained effective relationships with clients to ensure satisfaction and successful project outcomes
- Assisted with developing individual life enrichment plans for each resident based on their interests and abilities
- Organized and facilitated events to encourage relationship building among residents, families, and staff
- Monitored budgeting practices related to purchasing supplies needed for activity planning purposes
- Provided guidance and support to staff members in order to ensure successful implementation of activities.
Amazon Delivery Courier
Good News Service Corp.
07.2019 - 12.2021
- Managed workloads independently, ensuring all assigned tasks were completed on time
- Efficiently loaded, unloaded cargo onto, off delivery vehicles without causing damage to items or property
- Provided courteous customer service while delivering goods in a professional manner
- Utilized GPS navigation systems to efficiently plan routes for multiple stops
- Inspected delivery vehicles regularly for safety issues and reported any necessary repairs or maintenance immediately.
Service Advisor
Napleton's Auto Park of Urbana
06.2018 - 12.2018
- Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills
- Utilized organizational skills to manage multiple tasks simultaneously while maintaining a high level of accuracy
- Responded to inquiries from customers about product functionality, pricing information and general questions
- Assisted other Service Advisors during peak times or when additional support was required.
Customer Service Associate
Lowe's Home Improvement
11.2017 - 06.2018
- Assisted customers with product selection, order entry, and payment processing
- Assisted with training new employees on the company's procedures for handling customer inquiries
- Preserved store's visual appeal by arranging merchandise in visually appealing manner
- Followed up with customers to support satisfaction and resolve any issues
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions.
Marketing Coordinator
Weed Man Lawn Care
03.2017 - 06.2017
- Led team meetings to discuss progress on current projects and develop new ideas
- Represented brand at local and trade association meetings to promote product
- Developed and implemented marketing strategies to increase customer base and revenue.
Bus Operator
Champaign-Urbana Mass Transit District
08.2016 - 11.2016
- Demonstrated strong customer service skills when interacting with passengers and responding to inquiries
- Adhered to company policies regarding operation of vehicles, safety procedures, and customer service standards
- Educated customers about fare payment methods and other transit services available
- Provided safe and efficient public transportation services to passengers in a timely manner.
Store Associate
Tuesday Morning
12.2015 - 08.2016
- Completed daily opening and closing procedures
- Labeled, tagged, and sorted merchandise for sale
- Processed cash and credit payments with accurate cash-handling
- Provided excellent customer service, demonstrating strong interpersonal and communication skills
- Demonstrated ability to work in a fast-paced environment while staying organized and attentive to detail.
Crew Member
Wendy's
08.2013 - 09.2015
- Placed orders into POS system and handled cash and credit transactions
- Trained new employees regarding company policies and food preparation procedures
- Completed all store opening and closing procedures
- Inspected product quality on a regular basis, reporting any discrepancies immediately
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints
- Held team members accountable during shift by effectively coaching to improve performance.
Education
Associate in Science (A.S.) - Psychology
Parkland College
Skills
- Effective Communication and Interpersonal Skills
- Critical Thinking
- Attentive and Observant
- Reading Comprehension
- Operational Procedures
- Dependable and Trustworthy
- Public Relations
- Safety Procedures
- Active Listening
- Staff Training
- Effective Collaboration and Interaction
Certification
- Early Childhood Education Level 1
- Texas General Lines - Life, Accident, Health & HMO
Timeline
Rideshare Driver
Uber LLC
06.2024 - Current
Licensed Insurance Agent
USHealth Advisors
02.2024 - 06.2024
Bus Operator
Champaign-Urbana Mass Transit District
07.2022 - 10.2023
Life Engagement Manager
Autumn Leaves of Savoy
12.2021 - 02.2022
Amazon Delivery Courier
Good News Service Corp.
07.2019 - 12.2021
Service Advisor
Napleton's Auto Park of Urbana
06.2018 - 12.2018
Customer Service Associate
Lowe's Home Improvement
11.2017 - 06.2018
Marketing Coordinator
Weed Man Lawn Care
03.2017 - 06.2017
Bus Operator
Champaign-Urbana Mass Transit District
08.2016 - 11.2016
Store Associate
Tuesday Morning
12.2015 - 08.2016
Crew Member
Wendy's
08.2013 - 09.2015
Associate in Science (A.S.) - Psychology
Parkland College
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