Summary
Overview
Work History
Education
Skills
Timeline
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Darius Roper

19417 NW 54th Pl

Summary

Newly graduated, highly motivated individual with a passion for delivering excellent customer service. Skilled in problem-solving, active listening, and communication, seeking to leverage these abilities in an entry-level position at a forward-thinking company. Adept in using Microsoft Office Suite and familiar with CRM tools. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Willing to take on any task to support team and help business succeed.

Overview

7
7
years of professional experience

Work History

Associate Business Manager

JPMorgan Chase
07.2024 - Current
  • Built and maintained customer relationships by identifying financial needs and referring clients to license bankers or specialist.
  • Educated clients on Chase products, services, and technology to enhance financial wellness and improve banking experience.
  • Ensured compliance with banking policies, procedures, and regulatory requirements while safeguarding customer information.
  • Collaborated with branch team members to meet performance goals and provide a seamless customer experience.

Financial Service Associate

Amscot Financial
09.2022 - Current
  • Assist the client in having their Amscot Cash Advance approved.
  • Pay the utility bills of your customers.
  • Contact the client to arrange a payment arrangement.
  • Manage substantial sums of money.
  • Monitored daily cash drawer operations ensuring accuracy and security within branch.
  • Providing assistance to customers before, during, and after their interactions.
  • Assisted clients with opening and maintaining various financial accounts.
  • Maintained up-to-date knowledge of financial market trends and regulations.
  • Identify counterfeit bills, checks and customers paystubs

Store Protection Specialist / Retail Associate

Ross Dress For Less
05.2022 - 09.2022
  • Mitigating theft and fraud and maintaining a safe and secure environment for associates and customers.
  • Provides a visible presence at the Store entrances/exits.
  • Recognizes Associates using Company recognition programs.
  • Gathers theft indicators and uses internal or external intelligence to impact shortage trends.
  • Observe the associates working the night shift remove items and supplies from the semi-truck.
  • Stocking, organizing, and taking inventory of merchandise.
  • Maintained clean and organized sales floor to improve store appearance.
  • Taking off security tags and packaging additional things

Team Leader

Papa John’s
08.2018 - 05.2022
  • Worked within safety protocols, company policies and OSHA regulations.
  • Preparing ingredients, taking orders, providing quality customer service.
  • Oversee a team of employees in the restaurant.
  • Keep shift staffing levels appropriate for anticipated sales.
  • Train staff members to go above and beyond for customers.
  • Make sure uniform and appearance standards are followed, and provide coaching for better performance.

Education

Certificate - Real Estate License

Gold Coast Real Estate
02-2026

High School Diploma - undefined

American Senior High School
06.2020

Skills

  • Cash Handling
  • Time Management
  • Self-Motivator
  • Microsoft Excel
  • Customer Service
  • Core Strength Development
  • Relationship Building
  • Bilingual
  • Notarial acts
  • Investment strategies
  • Financial planning
  • Banking regulations
  • Currency exchanges
  • Teller support
  • Cash management

Timeline

Associate Business Manager

JPMorgan Chase
07.2024 - Current

Financial Service Associate

Amscot Financial
09.2022 - Current

Store Protection Specialist / Retail Associate

Ross Dress For Less
05.2022 - 09.2022

Team Leader

Papa John’s
08.2018 - 05.2022

High School Diploma - undefined

American Senior High School

Certificate - Real Estate License

Gold Coast Real Estate