Darius Scott
Ovid,MI
Summary
Dynamic and results-oriented Business Contact Manager with a robust background in cultivating and sustaining client relationships. Expertise in organizing and maintaining accurate contact databases, ensuring data integrity and consistency. Strong customer service and interpersonal skills foster the development of enduring professional connections. Exceptional problem-solving abilities and meticulous attention to detail enhance organizational effectiveness. Proactive team player committed to supporting organizational goals, with a proven aptitude for quickly mastering new technologies and tools.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Contact Manager
Fedex Ground
11.2017 - Current
- Responsible for overseeing the day-to-day operations of FedEx package delivery service.
- FedEx DRO experience: creating work areas, assigning routes to these areas, assigning drivers and trucks to the routes and managing number of stops per route.
- Managing and coordinating business time sensitive pickups.
- Efficient in doing sweeps and supporting the team as/when needed.
- Maintaining complete logs of company vehicles, which includes daily maintenance scheduling, inspection stickers, and cleanliness of vehicles.
- Responsible for training new hires and educating them on safety and regulation codes.
- Ensuring timesheet compliance with other FedEx Ground employees.
Package Handler
Fedex Ground
11.2016 - 11.2017
- Maintained a clean and organized work area, following safety guidelines and best practices for package handling.
- Conducted quality control checks to verify package contents and address accuracy.
- Safely operated material handling equipment, such pallet jacks, to move packages within the warehouse.
- Efficiently sorted and organized incoming packages, ensuring accurate tracking and timely delivery.
- Loaded and prepared daily truck shipments.
Team Lead
Chipotle
03.2015 - 02.2017
- Led a team of employees to ensure smooth operations and exceptional customer service.
- Supported and assisted in developing efficient training to enhance team members' skills and improve overall performance.
- Oversaw inventory management and ensured adequate stock levels to meet customer demand.
- Maintain a safe and clean work environment by enforcing health and safety regulations and company policies.
- Prepped and handled food to ensure all safe zones for food were met according to company’s sanitation standards and guidelines.
Education
Associate of Science - Business Administration And Management
Washtenaw Community College
Ann Arbor, MI05.2018
High School Diploma - General Studies
Pioneer High School
Ann Arbor05.2014
Skills
- Microsoft Office Suite
- Multi-tasking strength
- Time Management
- Organization skills
- Inventory maintenance
- Report generation
- Documentation and reporting
- Networking
- Scheduling
- Customer Service
- Business operations management
- Time-sensitive logistics
- Vehicle maintenance tracking
- Safety training compliance
- Employee training development
- Operational problem resolution
- CRM software
Certification
- June 2014 3rd Class Refrigeration
- June 2014 High Pressure Boiler Operator
Timeline
Business Contact Manager
Fedex Ground
11.2017 - Current
Package Handler
Fedex Ground
11.2016 - 11.2017
Team Lead
Chipotle
03.2015 - 02.2017
Associate of Science - Business Administration And Management
Washtenaw Community College
High School Diploma - General Studies
Pioneer High School